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Disability Service Facilitators (DSF)
Who We Are
Disability Service Facilitators, or "DSFs", are agency representatives who are committed to making our agencies more inclusive. We are liaisons to New Yorkers with disabilities, connecting them to City government and services.
What We Do
As DSFs, we coordinate our agencies' efforts to comply with and carry out our agencies' responsibilities under the ADA and other federal, state, and local laws and regulations concerning access to agency programs and services by persons with disabilities.
Under Local Law 27 of 2016, each City agency must appoint a DSF.
Meet a DSF
Zachary Taylor, Disability Services Facilitator & Reasonable Accommodation Coordinator
Department of Consumer and Worker Protection (DCWP)
Who I Am
I see my role as a steady hand and a trusted partner in the complex, human-centered work of equity and inclusion. My focus is always on the process—ensuring it is deliberate, principled, and fair for everyone involved. I believe that by creating an environment where every employee feels genuinely heard and respected, we build the foundation of trust necessary to do our best work for the people of New York City.
What I Do
My work is to ensure the principles of fairness and equity are a lived reality for every employee at our agency. I serve as a dedicated and impartial resource, creating a safe space for employees to voice concerns and working collaboratively to find principled resolutions. Whether I'm helping remove a barrier for an individual or guiding the agency on systemic improvements, my ultimate goal is to build and maintain a culture of integrity and trust, allowing us all to focus on our shared mission of serving New Yorkers.
Fun Fact
The bumpy, textured ground you feel at crosswalks and on subway platforms is called tactile paving. It was invented in 1965 by Seiichi Miyake in Japan, who was inspired to create a safer way for a friend with a vision disability to navigate public spaces. His invention is now an international safety standard used all over the world!
Visit the Meet a DSF Archive