Delivery Services Industry

NYC law regulates delivery services in NYC (“apps") and provides pay and workplace protections for delivery workers.

NEW: We Want Your Feedback on the City’s Fee Caps

NYC law caps the fees that third-party apps (delivery apps) can charge restaurants. DCWP must issue a report on the fee caps. To inform our recommendations, we want to learn from you! See flyer to learn more about fee caps and review questions for restaurants, delivery apps, delivery workers, and consumers.
Please email RuleComments@dcwp.nyc.gov by May 6, 2026 with your responses and any other comments about your experience.

Delivery Workers

If you are a delivery worker in NYC, you have rights regardless of immigration status.

File a complaint
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On January 12, 2026, DCWP updated the Notices of Rights for three groups of delivery workers. Read Notice of Rights if you do delivery work for:
Learn more about your rights as a delivery worker

Delivery Apps

If you are a delivery app, know your responsibilities and learn about requirements.

Restaurants Using Delivery Apps

If your restaurant uses an app to take customer orders for delivery or pickup, know your rights and responsibilities.

Consumers Using Delivery Apps

If you are a consumer using a delivery app, know your rights.

Additional Information

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Minimum Pay Rate

If you work for an app that does restaurant or grocery delivery such as Uber Eats, DoorDash, Grubhub, Hungry Panda, Fantuan, Instacart, or Shipt, your app must pay you at least $22.13 per hour (not including tips) for time you spend preparing and/or making deliveries. This minimum will increase on April 1 each year. Apps must follow additional rules that increase pay.

DCWP publishes quarterly data about the impact of the Minimum Pay Rate on workers and the industry.

Learn more about the Minimum Pay Rate.

Notice of Workers' Rights and FAQ

On January 12, 2026, DCWP updated the Notices of Rights for three groups of delivery workers. Read Notice of Rights if you do delivery work for:

Read Frequently Asked Questions for Food Delivery Worker Laws.

Uber Eats and DoorDash Engineered a $550 Million Pay Cut

DCWP released a report analyzing how Uber Eats and DoorDash engineered design tricks in their interfaces to make it harder for consumers to tip delivery workers. The report shows that tips for Uber Eats and DoorDash delivery workers fell by more than $550 million, while holding steady on rival platforms that kept their interfaces unchanged.

Download Report: Uber Eats and DoorDash Engineered a $550 Million Pay Cut. NYC Is Fighting Back..
Read press release.

Page updated on 04/2026.