Print icon Print

About MyNYCHA

MyNYCHA App login banner

Accessible via the web or a free app, MyNYCHA allows public housing residents to request repairs and maintenance 24/7.

What can I do on MyNYCHA?

  • Request repairs and maintenance
  • Cancel or reschedule maintenance appointments
  • View inspection appointments and closed work tickets
  • Pay rent
  • Subscribe to development outage alerts

How can I use it?

No registration is required – just log in using your last name, date of birth, and the last four digits of your Social Security number.

MyNYCHA is available in English, Spanish, Russian, and Traditional and Simplified Chinese.

Where can I access it?

Download it to your smartphone or tablet from the app store or use the web version on your computer.

Download MyNYCHA on the App Store Get MyNYCHA on Google Play Access MyNYCHA Web Portal

Playback issues? Watch "How to Use the MyNYCHA App" video in your browser .

Video Summary: This video demonstrates how public housing residents can quickly submit maintenance requests, upload photos of required repairs, select appointment dates, and change language preferences using the MyNYCHA app instead of calling for service.

View Video Transcript

Video Transcript - How to Use the MyNYCHA App:

The best way to request repairs is to contact NYCHA using the MyNYCHA app. You can log in and submit a repair request in five simple steps:

  1. Log In: Open the MyNYCHA app and enter your last name, date of birth, and the last four digits of your Social Security number.
  2. Request Repair: Tap Request Repair and select the type of ticket. Your development address will automatically populate.
  3. Add Details & Photos: Specify the repair needed and upload up to five photos of the issue to provide extra details for maintenance staff.
  4. Schedule Appointment: Choose a convenient date and time for NYCHA staff to visit your home.
  5. Set Language Preference: Go to Preferences, scroll down to Language, select your preferred language (English, Spanish, Russian, Simplified Chinese, or Traditional Chinese), and tap Update.

The MyNYCHA app is available for free download on the Apple App Store and Google Play Store.

Additional Resources

MyNYCHA Informational Flyers (PDF)

Using MyNYCHA Is Easy – English (PDF) | Español (PDF) | Русский (PDF) | 中文 (繁體) (PDF) | 中文 (简体) (PDF)

Skip the Hold Music, Use MyNYCHA – English (PDF) | Español (PDF) | Русский (PDF) | 中文 (繁體) (PDF) | 中文 (简体) (PDF)