Summer Internship Program

The Division of Administration (ADMIN) ensures that ACS has the resources and support necessary to function efficiently and effectively. Offices within ADMIN include Procurement, Facilities, Personnel, Administrative Services, and Accountability and Audit. The division's functions include personnel management as well as building maintenance, workplace safety, health and security, transportation, purchasing of goods and services, graphic services, and records management.

The Office of Agency Accountability (OAA) serves as a critical partner in managing time sensitive and cross-divisional projects and serves as a central point of contact between agency personnel, city, state, and federal officials when external reviews and audits of the agency are conducted. OAA deals with complex matters ranging from: auditing caseloads of child protective staff when there are concerns regarding potential willful misconduct, investigating employees who have submitted potentially fraudulent workers compensation claims, auditing areas of potential fiscal weakness within the agency to ensure regulatory compliance. OAA is also responsible for tracking systemic recommendations that emerge from existing quality assurance and quality improvement efforts, and reporting to the Commissioner on their implementation and completion.

The Office of Children & Family Health (OCFH) manages health care issues throughout the agency, providing expert technical assistance to our child welfare, juvenile justice, and childcare programs. OCFH also develops and implements strategies to enhance the understanding of medical issues throughout our systems in efforts to improve case practices and outcomes.

The Division of Child and Family Well-being (CFWB) provides access to quality resources and opportunities that promote child and family well-being, enhance families' capacity to thrive, and helps minimize child welfare system involvement. CFWB's programs fall into what is commonly referred to as primary prevention. Within a child welfare context, this refers to programs and services directed at the general population that attempt to stop child maltreatment before it occurs. CFWB works to achieve this by providing access to resources and opportunities that strengthen family protective factors, defined as attributes that, when present, mitigate or eliminate risk in families and communities by fortifying their stability and well-being. Units within CFWB include Child Care Operations, Performance, Community Engagement & Partnerships, and Child Safety & Injury Prevention.

The Division of Child Protection (DCP) investigates all allegations of child abuse and neglect that the City receives from the New York Statewide Central Register of Child Abuse and Maltreatment. Each year the division investigates about 55,000 reported cases. The division is comprised of approximately 3,500 employees across the five boroughs at nineteen sites. Offices within DCP include Child Protective Borough Offices, Emergency Children's Services, Special Investigations, Family Preservation and Family Services.

The Office of Equal Employment Opportunity (EEO) is responsible for ensuring compliance with applicable Federal, State and City employment laws that prohibit discrimination based on actual or perceived age, alienage or citizenship status, caregiver status, color, credit history, disability, familial status, gender (or sex), height and/or weight (referred to as “body size”), marital status, military status, national origin, partnership status, predisposing genetic characteristics/genetic information, prior record of arrest or conviction, race or ethnicity, religion or creed, sexual harassment, sexual orientation, unemployment status, status as a victim of domestic violence, status as a victim of sex offenses, and status as a victim of stalking.

The Division of Family Court Legal Services (FCLS) is responsible for representing Children's Services in child welfare proceedings in the New York City Family Courts. The division provides legal assistance for the agency and foster care provider agencies, and training for attorneys and caseworkers on Family Court practice. Units within FCLS include Family Court Litigation, Legal Support and Training, Legal Compliance, Title IV-E Management, Court Document Dissemination, and Contract Management.

The Division of Family Permanency Services (FPS) ensures that high quality services are provided to children in foster care by providing partner agency staff with technical assistance and services support. Offices within FPS include Older Youth Development Services, Strategic Program Support, Provider Agency Collaboration and Engagement, and Youth Success Services.

The Family Services Division (FSD) and its network of contracted providers deliver community-based family services across New York City to improve safety, well-being, and permanency for thousands of families each year. FSD works in the service of families and children, connecting them with the support and resources families need to live safe, happy lives. FSD focuses on family engagement, systems improvement, innovation, and strategic initiatives that require collaboration with major partners to address urgent or emerging provider and family needs, city or state mandates, and high priority strategic goals of ACS leadership. Offices within FSD include the Office of the Deputy Commissioner, Family Engagement, Family Home Care, Family Team Conferencing, Preventive Technical Assistance, Program Management & Sustainability, Referral Management, Research & Innovation, Strategy Planning & Analysis.

The Division of Financial Services (DFS) is responsible for planning, implementing, and monitoring the fiscal functions of the agency in accordance with City, State and Federal oversight guidelines. DFS is comprised of five major departments including Budget, Claiming & Revenue Accounting, Finance Audit & Banking, Payment Services, and Revenue Maximization.

The Office of the First Deputy Commissioner (OFDC) plays a significant role in implementing agency goals and carries out ACS' mission to foster a collaborative, community-based, integrated approach to child and family safety, permanency, and well-being. The First Deputy Commissioner serves as the Commissioner's senior delegate and represents the Commissioner when necessary. Offices within OFDC include Children & Family Health, Public-Private Partnerships, Equity Strategies, Hope Services, Medicaid Strategies, Parent Advocacy Council, and Special Projects.

The Office of the General Counsel (OGC) provides legal representation, counsel and advice to the Commissioner and all divisions. OGC identifies areas of legal vulnerability and coordinates with other Divisions to ensure compliance with court orders, consent decrees, and other legal and regulatory mandates. OGC also works closely with the NYC Law Department to minimize risk and avoid litigation and defend ACS in class action and individual lawsuits. OGC is comprised of six units including Business Law, Employment Law, Fair Heating & Compliance, Legal Counsel, Labor Relations, Procurement, Records & Compliance, and Special Projects.

The Office of Human Resources (OHR) is responsible for a wide range of functions that directly support ACS' vision to deliver comprehensive, high-quality services that empower children and families to thrive. Key responsibilities of OHR include the development and implementation of human resources policies and procedures, recruitment and hiring of qualified candidates, onboarding and training of new employees, performance and compensation management, and ensuring compliance with all relevant employment, civil service, and labor laws. In addition to these core functions, OHR offers a variety of employee services, including career development, benefits, and wellness programs.

The Office of Information Technology (OIT) provides innovative IT solutions that effectively address the agency's business and operational requirements. As a central facilitator, OIT plays a crucial role in implementing and ensuring compliance with both city and state, IT and security policies and procedures. By doing so, it ensures the seamless integration of technology across the organization while maintaining adherence to regulatory guidelines and best practices.

The Division of Policy, Planning, and Measurement (PPM) collaborates with every ACS division to bring knowledge to practice. PPM guides systems analysis, strategic improvement, and policy development; monitors and improves the quality of practice at ACS and its provider agencies; trains and develops the direct service workforce; manages research and analytics; and develops new programs. Divisions within PPM include Policy, Program Development & Monitoring, Research & Analytics, Quality Improvement, Training & Workforce Development, and Strategy, Innovation & Planning.