311 Mission 311 is
New York City's online Web site and phone number for government information and
non-emergency services. Whether you're a resident, business owner, or visitor,
all the resources of New York City are just a phone call away.
311's mission is to:
Provide the public with quick, easy access to all New York City government
services and information while maintaining the highest possible level of
customer service.
Help agencies improve service delivery by allowing them to focus on their
core missions and manage their workload efficiently.
Provide insight into ways to improve City government through accurate,
consistent measurement and analysis of service delivery Citywide.
Features of 311 311
Online provides you with information and access to New York City government
services. The same information and assistance you currently receive by calling
311 is now easily available at 311 Online. Obtain information, report a problem
and request services all through the click of a mouse. You can also link to
additional online resources and check the status of your Service Request (e.g.,
complaints, problems and cases).
Check Service Request Status 311 Online allows you to check the
status of existing Service Requests. It may take up to 24 hours for new Service
Requests to be available and for updates to be reflected. Service Request data
is available for 365 days from the date you submitted the request. Check
Service Request Status
Health and Human Services Online Directory 311's Online Provider
Directory helps connect you to community based organizations that provide Health
and Human Services in New York City. Use the Directory to search for information
by ZIP code, borough, service category, or organization name. Go to the
Health and Human Services Online Directory
Twitter, iPhone, and Skype Through 311 Twitter, iPhone
and Skype projects, the City is working to provide greater access to public
information throughout the five boroughs.
The City is using Twitter, the free, social messaging service, to 'tweet'
information regularly about alternate side of the street parking status, school
closures, Citywide events, and more.
The City is currently using a 311 iPhone application to provide non-emergency
City services to customers. iPhone users can download the application and report
problems for select conditions such as street maintenance, street signs and
lights, graffiti, damaged trees, and dirty vacant lots.
Through Skype, a software application that enables calls to be made over the
Internet, people from around the world will be able to call 311 for free.
311 is still available by phone. All calls to 311 are answered by a 311
Call Center Representative, 24 hours a day, 7 days a week. Assistance is
available in over 170 languages.
311 Call Center Representatives use a state-of-the-art database to provide
information about City government services. 311 works closely with other City
agencies to make sure the information in its database is correct and up to
date.
In April 2008, Mayor Bloomberg announced the expansion of 311 to include
human service referrals, creating the nation's largest social service
information and referral center.
Local Law 47 Local Law 47 of 2005 requires the Department of
Information Technology and Telecommunications (DoITT) to issue monthly reports
to the City Council, the Public Advocate, Community Boards, and the public about
data collected on calls made to 311. Visit
the Local Law 47 Web site
Calling 311 In any borough of New
York City, call 311. Outside New York City, call (212) NEW-YORK / (212)
639-9675. The TTY Number is (212) 504-4115. As always, call 911 for
emergencies.
