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| Yellow Taxi Complaint |
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Top Services >
Yellow Taxi Complaint
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The City accepts complaints about yellow taxi drivers and their vehicles from passengers, observers, or people who were refused a pick-up, including:
- Broken or missing equipment in the passenger car (broken air conditioning, heating, lights, windows, and seatbelts)
- Cell phone use while driving, including use of a hands-free headset
- Overcharging or demanding tips
- Refusing your requests, including requests for pick-up, change of radio volume, heat, or air conditioning
- Not driving safely
- Treating you rudely
- Refusing to accept credit or debit card payment for the fare and tip
- Not using E-Z Pass when passing through tolls
- Not displaying a license with a picture and medallion number
It is against the law for a taxi driver to refuse to pick you up because of race, disability, or destination within New York City while on duty. A taxi driver is required to drive you to any destination in the five boroughs, the counties of Nassau and Westchester and Newark/Liberty Airport.
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Report a driver who:
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Report a taxi that:
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