In an effort to serve you better, 311 would like to hear feedback regarding your 311 Online experience. Please respond to all required questions below. Questions that are not applicable can be answered with N/A.
General 311 Online Feedback (*Required)
*How would you rate your overall experience with 311 Online?
(Dissatisfied)
1
2
3
4
5
(Satisfied)
N/A
*Were you satisfied with the site's browsing and navigation?
(Dissatisfied)
1
2
3
4
5
(Satisfied)
N/A
*Were you satisfied with the site's search?
(Dissatisfied)
1
2
3
4
5
(Satisfied)
N/A
*While using 311 Online, did you have to call 311 for any reason?
Yes
No
N/A
*Would you use 311 Online again?
Yes
No
N/A
Please provide any additional comments about 311 Online.
Additional Feedback
If you performed the following actions and would like to provide feedback, please check the boxes and answer the questions below.
Submitting a Service Request (e.g., Complaints, Problems, Cases)
Checking Service Request Status
Searching the Health and Human Service Online Provider Directory
Video Picture Submission
Service Request Create
How would you rate your overall experience with Service Request Create?
(Dissatisfied)
1
2
3
4
5
(Satisfied)
N/A
How would you rate the ease of completing the Service Request form?
(Difficult)
1
2
3
4
5
(Easy)
N/A
How would you rate your overall experience with submitting a video and/or picture with your Service Request?
(Dissatisfied)
1
2
3
4
5
(Satisfied)
N/A
Please provide any additional comments about creating Service Requests at 311 Online.
Service Request Lookup
How would you rate your overall experience with Checking Service Request Status?
(Dissatisfied)
1
2
3
4
5
(Satisfied)
N/A
How would you rate the ease of Checking Service Request Status?
(Difficult)
1
2
3
4
5
(Easy)
N/A
Please provide any additional comments about Checking Service Request Status.
Health and Human Services Directory
How would you rate your overall experience with the Health and Human Services Online Provider Directory?
(Dissatisfied)
1
2
3
4
5
(Satisfied)
N/A
How would you rate the ease of finding organizations?
(Difficult)
1
2
3
4
5
(Easy)
N/A
Please identify the topic about which you are providing feedback:
Please Select...
Information on Providers
Technical Issues
Provider Directory
Other
Please provide any additional comments about the Health and Human Services Online Provider Directory.
Video Picture Submission
For what topic/condition did you submit your picture, video and/or audio file(s)?
Would you use this service again?
Yes
No
How did you initiate your use of the picture/video submission pilot?
Please Select...
A Call to 311
A Link on NYC.gov
How would you rate your overall experience with the Video Picture Submission?
(Dissatisfied)
1
2
3
4
5
(Satisfied)
N/A
How would you rate the ease of completing your Video Picture Submission?
(Difficult)
1
2
3
4
5
(Easy)
N/A
What other condition types in the City would you recommend making this service available for?
Please provide any additional comments about your Video Picture Submission.
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