Business Owner Bill of Rights

As a business owner you have the right to:

Courteous and professional treatment by our employees
Inspectors who are polite, professionally dressed, and properly identified
Information about how long inspections will take and the cost of all related fees
Knowledgeable inspectors who enforce agency rules uniformly
Receive information about agency rules from inspectors or other employees
Contest a violation through a hearing, trial or other relevant process
Request a review of inspection results or re-inspection as soon as possible
Receive explanation from inspectors (if requested) on violation details and instructions for viewing inspection results
Access information in languages other than English and request language interpretation services for inspections, and any subsequent administrative hearings and trials, including pre-trial conferences and settlement negotiations
Comment, anonymously and without fear of retribution, on the performance or conduct of our employees

New York City is committed to providing New Yorkers with excellent customer service. We want to hear from you.

Business owners, business employees, or New Yorkers who have recently contacted or visited NYC agencies can provide feedback and comments by completing the NYC Customer Service Survey.

Do you need assistance with your business? Visit www.nyc.gov/business

Download the Business Owner's Bill of Rights