A sink with water dripping from it.

NYC is in a Drought

Every drop counts

    A Drought Watch has been declared for New York City. All New Yorkers must do their part to conserve water.

Diagram showing a service line connecting from a home to the city's water main in the street

Lead Service Lines

Lead and Drinking Water

    New York City’s water is delivered lead free from protected reservoirs upstate. However, some older 1–4 family homes may have private plumbing that is made of lead. Learn more about what you can do to protect yourself.

An image with a DEP bill and text that says save $50 when you enroll in Autopay

Sign up for Autopay+

    Make some green by going green! Earn a $50 incentive credit by enrolling in autopay and signing up for monthly ebilling—no more paper bills! 

NYC Drinking Water Supply and Quality Report 2023

Read the 2023 Water Quality Report

By the numbers

    1 billion gallons

    of high quality tap water delivered to more than 9.8 million New Yorkers each day

    1 billion dollars

    committed to administering watershed protection and pollution prevention programs to maintain the high quality of our drinking water at the source

Person with an umbrella crossing the street in a rain storm.

Rainfall Ready NYC

Preparing Together

    Protecting New Yorkers from the damaging effects of stormwater flooding in the immediate term requires action from both City government and New Yorkers. Rainfall Ready NYC outlines the shared responsibilities New Yorkers and City government can do to combat intense storms, together, today.

Pay My Bills

Pay your water and wastewater bills online quickly and securely. My DEP Account is the centralized portal for all DEP customer online activities. You can also make a one-time payment for your bills.

My DEP Account
One-Time Payment

Report a Noise, Water, or Air Issue

You can report issues like construction noise, discolored water, smog, running hydrants and clogged catch basins to 311 for immediate response. If this is an emergency, please call 911.

NYC 311

Submit Your Complaint Online

Look Up Service Requests

Tweet at 311

For water and wastewater billing, account information, or services including inspections, repairs, and repayment options, please contact customer service for assistance.

(718) 595-7000

Email Customer Service

Reservoir Levels

Forecasting reservoir levels in the system is one of the most important and most difficult tasks DEP faces in the operation of the water supply.

Programs & Initiatives

Billy Never Idles

Hey NYC! Yeah, you! When you’re not driving, turn your car off.

COVID-19 Wastewater Testing

Since 2020, DEP has been implementing monitoring techniques to look for SARS-CoV-2 in wastewater.

Bids & Proposals

Learn how DEP awards $1 billion in contracts for construction and engineering services annually.

Trash It. Don't Flush It.

Fatbergs form when grease, wipes and other stuff get flushed, clogging pipes and draining wallets.

Resource Recovery

At DEP, we treat “waste” as a resource. Learn how wastewater can turn into renewable energy.

Rainfall Ready NYC

A plan to prepare the city government and New Yorkers for more extreme rainfall in the future

Beware of Utility Scams

All DEP field employees travel in a marked vehicle, wear uniforms and carry ID cards.

Other City Programs & Initiatives

Voting.NYC

Everything New Yorkers need to vote.

NYC Open Data

Access more than 1,400 NYC data sets for free, at any time via the NYC Open Data portal.

GetCoveredNYC is Here to Help!

As health insurance renewals start, you may have to renew your health insurance or find a new plan.