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Disability Service Facilitators (DSF)
Who We Are
Disability Service Facilitators, or "DSFs", are agency representatives who are committed to making our agencies more inclusive. We are liaisons to New Yorkers with disabilities, connecting them to City government and services.
What We Do
As DSFs, we coordinate our agencies' efforts to comply with and carry out our agencies' responsibilities under the ADA and other federal, state, and local laws and regulations concerning access to agency programs and services by persons with disabilities.
Under Local Law 27 of 2016, each City agency must appoint a DSF.
Meet a DSF
Seema Malik,
Director of Accessibility, Equity
NYC Economic Development Corporation (EDC)
Who I Am
I am a passionate advocate for accessibility, equity, and inclusive design. To me, accessibility is more than compliance—it’s a creative challenge with the power to transform spaces, experiences, and opportunities. As the Director of Accessibility at NYCEDC, I take a human-centered, design-driven approach to building a more inclusive city. My background in design helps me shape accessibility strategies that are not just functional, but deeply impactful.
What I Do
I embed inclusivity into the foundation of our work—going beyond compliance to create real-world solutions that serve diverse communities. Whether training teams, collaborating with public agencies, or shaping policy, I focus on accessibility as an essential part of design. To me, it’s not just about removing barriers—it’s about creating experiences that truly welcome everyone.
Fun Fact
I believe good design should be inclusive--including everyday experiences. I once ran a company that designed a product line inspired by New York City’s subway system.
Visit the Meet a DSF Archive