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Disability Service Facilitators (DSF)
Who We Are
Disability Service Facilitators, or "DSFs", are agency representatives who are committed to making our agencies more inclusive. We are liaisons to New Yorkers with disabilities, connecting them to City government and services.
What We Do
As DSFs, we coordinate our agencies' efforts to comply with and carry out our agencies' responsibilities under the ADA and other federal, state, and local laws and regulations concerning access to agency programs and services by persons with disabilities.
Under Local Law 27 of 2016, each City agency must appoint a DSF.
Meet a DSF
Christelle N. Onwu,
Equal Employment Opportunity Officer/Director, Language Access Coordinator, Disabilities Rights Coordinator, Digital Inclusion Officer, 55-a Coordinator
NYC Department of Probation (DOP)
Who I Am
I believe in the power of building coalition and the importance of connecting with people from all walks of life. I understand that we cannot judge others based on a “single story” of our interactions with them. Everyone deserves to be treated with fairness and respect, regardless of their background or identity. I am deeply passionate about advancing diversity, equity, inclusion, and belonging. As a fierce advocate for underserved communities, I firmly believe that everyone deserves a seat at the table. With a heart rooted in public service, I find fulfillment in being of service to others. Through empathy, kindness, honesty, and integrity, I strive to make the world a better place in all that I do.
What I Do
Under the executive direction of the Commissioner, I guide managers, supervisors, and employees on EEO matters, participate in the development and operation of a comprehensive EEO program, plan and ensure the dissemination of the City's EEO policy and information on employees' rights and responsibilities to employees, and monitor the agency's compliance with the City's EEO policy. Additionally, in my capacity as the Disability Facilitator and 55-a Coordinator for the Department of Probation (DOP), I review and process reasonable accommodation requests, ensuring compliance with ADA standards. I work to create accessible environments across all DOP offices citywide, including ensuring our website meets accessibility guidelines, so all employees can excel in an inclusive workplace. In these roles, I also provide guidance to various units on incorporating accommodation language into our forward-facing events, reinforcing DOP’s commitment to fostering a culture where everyone—regardless of ability—can work, thrive, and succeed.
Fun Fact
I love being of service to others and recently participated in a day of service at SOMOS in San Juan Puerto Rico where we helped clean a Skate Park at Punta Las Marinas Skate Park.
Visit the Meet a DSF Archive