User's Instruction - Access Denied

Access Denied
Some NYC.gov users may experience an error when trying to submit an on-line form. In most cases the issue can be traced to internet security products installed on your PC or network such as Norton Personal Firewall or Zone Alarm Pro". If you are using Norton Personal Firewall please take the following steps: STEP 1: Open the Norton Internet security panel. From the "Options" drop-down list select "Internet Security. STEP 2: Select the "Web Content" tab and click the "Add Site" Button. STEP 3: Type in the URL of our Website www.nyc.gov in the "New Site/Domain" dialog window and click "OK when finished. STEP 4: After NYC.gov has been added, make sure that the URL (www.nyc.gov) is highlighted in the list on the left. Under the "Global Settings" tab on the right, in the "Information about visited sites" section, be sure to un-check the box for "Use Default Settings" and select the "Permit" button. Next, click the "OK" button. If you are using the Zone Alarm Pro" Product, to enable NYC.gov website to verify the Request Headers Information please take the following steps: STEP 1: Click "Privacy." STEP 2: Click "Cookie Control." STEP 3: Click "Custom." STEP 4: Un-check "Remove private header information." These steps will allow NYC.gov scripts to verify that you are submitting a form that resides on an NYC.gov Server. If you are using a security product similar to those mentioned above, please consult the product instructions to allow the Request Headers information to be sent through the Internet to NYC.gov’s server. Contact your Internet Service Provider’s (ISP) support desk if you believe your ISP is blocking the Request Headers.

Access Denied

Some NYC.gov users may experience an error when trying to submit an on-line form. In most cases the issue can be traced to internet security products installed on your PC or network such as Norton Personal Firewall or Zone Alarm Pro".

If you are using Norton Personal Firewall please take the following steps:

STEP 1

STEP 2:

STEP 3

www.nyc.gov

STEP 4

NYC.gov

If you are using the Zone Alarm Pro" Product, to enable NYC.gov website to verify the Request Headers Information please take the following steps:

STEP 1

STEP 2

STEP 3

STEP 4

These steps will allow NYC.gov scripts to verify that you are submitting a form that resides on an NYC.gov Server.

If you are using a security product similar to those mentioned above, please consult the product instructions to allow the Request Headers information to be sent through the Internet to NYC.gov’s server.

Contact your Internet Service Provider’s (ISP) support desk if you believe your ISP is blocking the Request Headers.

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