You can call DHS' Office of Client Advocacy toll free at 1-800-994-6494, or you may be connected through 311.

The Office of Client Advocacy was established in June 2002. The office assists clients by working in partnership with DHS staff, provider organizations and other agencies. The Office is now staffed with eight advocates. Calls received over the weekend or after hours will be returned the following business day.

We encourage clients to first work with caseworkers or shelter staff to resolve individual issues. Client advocates are available to assist in resolving outstanding issues. Advocates assist clients in the following ways:

• Providing crisis intervention for people at risk of becoming homeless;
• Assisting clients to overcome the barriers to obtaining permanent housing;
• Negotiating with other agencies and providers on behalf of the clients; and
• Helping mediate conflicts between shelter staff and clients.

The Office of Advocacy is active in policy discussions within DHS and is a strong, effective voice advocating systemic reform on behalf of the clients.