DoITT - Consumer Information: Pay Phone Complaints

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	If you need assistance related to an outdoor public pay telephone in New York City, you have many courses of action: Contact the public pay telephone company. The name of the company can usually be found on the placard posted near the handset. Call 311. Trained operators will forward your complaint information to DoITT's Public Pay Telephone Unit for resolution. Fill out the Public Pay Telephone Customer Service Request Form. Write DoITT's Pay Telephone Unit. 75 Park Place, 9th Floor New York, NY 10007 Contact the Independent Payphone Association of New York (IPANY). IPANY 191-28 Palo Alto Avenue Holliswood, NY 11423-1212 Please note: DoITT does not regulate public pay telephones on private property, in City parks, in the subway system, or attached to subway entrances and exits. For assistance with these phones, contact the pay telephone company or the appropriate authority. Visit the Department of Parks & Recreation Web site Visit the Metropolitan Transit Authority (MTA) Web site See the Pay Phone FAQ