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  Introduction

  Executive Summary

  Report Organization

PART I - THE FDNY RESPONSE ON SEPTEMBER 11

  Fire Operations response

  Emergency Medical Service response

PART II - RECOMMEDATIONS

  Introduction to Recommendations

  Increase operational preparedness

  Improve planning and management

  Improve communications and technology capabilities

  Enhance the system for family and member support services

PART III - ADDITIONAL ISSUES TO BE ADDRESSED

  Additional issues to be addressed

PART IV - SUPPORTING EXHIBITS

  List of Supporting Exhibits