The City of New York has launched a pilot program that allows the public to submit still images and/or audio/video files of select conditions that occur in the City, by calling 311 or by visiting NYC.gov. See list of picture/video submission types below:

NYC.gov Pilot - to report a problem online, click on the appropriate form below, fill out the form, upload your pictures or video files and submit.

• Report graffitti in City Parks
• Report ADA complaint in Parks
• Report dirty vacant lots
• Report broken/defaced public pay phones
• Report missing/damaged street sign
• Report street, highway & sidewalk construction complaint

311 Pilot - to report a problem by phone, dial 311 to open a service request (SR), and provide your email address to receive the upload link. You can add pictures to the following types of 311 service requests:

• Muni meter, parking meter or parking card problems.
• Street conditions such as streets damaged by utility work, line marking complaints, and streets blocked by construction.
• Sidewalk conditions such as sidewalks blocked by construction, newspaper box complaints, and painted curbs.
• Public Toilet complaint or request.
• Problems in City parks, such as animals, maintenance or facility issues, and rules violation.

Frequently asked questions about using the 311 picture and video submission service and the NYC.gov picture and video submission service.