Policies and Procedures
For the safety and well-being of everyone in the NYCHA community, policies have been instituted that all residents must follow. The full details of these polices are contained in your lease and in the Resident Handbook. Below you will find summaries of some of our most important policies.

Rent Calculation Changes for City/State Residents  NEW
If You See It, Report It 
Maintenance Requests
How to Pay Rent 
Rent Hardship Policy 
Community Service
Grievance Procedure
Window Guard Policy
Pet Policy  NEW
Trespass Policy
Violence Against Women Act (VAWA)
New Flat Rent Schedule  NEW
Seasonal Heating Requirements
Parking Permit Applications

Emergencies
Knowing how to prevent and respond to emergencies can save your life and protect you, your family, neighbors, apartment, and property. Know what to do in case of and emergency and or learn how to request maintenance repairs (emergency repair services) after business hours.

Emergency Preparedness
Emergency Repair Services
Fire Safety

Resident Organizations
One of the easiest and most effective ways to get involved in your community is to join your local Resident Association and or Tenant Patrol.

Resident Associations
Tenant Patrols

Community Facilities & Programs
NYCHA’s Community Centers and facilities serve as a hub for a great variety of programs and services for residents of public housing and their neighbors in the community.

Community Centers
Senior Centers
Programs & Services

Reference
Become an informed resident by knowing the terms and conditions of your lease and tenancy at NYCHA.

The NYCHA Lease
Resident Handbook, “A Home to be Proud Of”
Frequently Asked Questions