What is the New York City Employee Assistance Program? (EAP)?  
The NYC EAP offers all employees of New York City's non-uniformed mayoral agencies and their eligible dependents a helping hand through the use of its professional counselors who can help handle problems in areas such as stress, alcoholism, drug abuse, mental health problems and family difficulties. 

When should I call the EAP?
When there is something you have trouble dealing with or talking about, the EAP offers you an objective person who can help you through it.

How can the EAP help me?
An EAP counselor can speak with you in person or on the telephone to help you sort through your difficulties and decide what steps need to be teken to help resolve your problem. 

Is there a cost for this program?  
EAP services are free to employees of covered mayoral agencies.  However, additional costs maybe incurred for other services.

What type of problems does the EAP address?
EAP services include personal, family and job difficulties; alcohol and substance abuse; mental health problems including stress, anxiety and depression and social service needs. 

What resources can the EAP offer me?
The EAP can help you get in touch with resources in yor community such as childcare, eldercare and financial counseling, etc.  Working with your health plan, the EAP can help you receive treatment for alcohol or drug dependencies, emotional and relationship problems.  In all cases, the EAP will work with you until you receive asisstance that its affordable and effective. 

How can I receive EAP services?
Just call the EAP during business hours and ask to speak with a counselor.  The  telephone number is (212) 306-7660.  After hours, you can leave a message and a counselor will return your call on the next business day. 

Is the EAP consultation confidential?  
The personal information that may be discussed with the EAP is protected by confidentiality laws and regulations.  Except in certain extreme situations, information will not be released without your written permission. 

What if I do not want my employer to know?
The EAP can arrange for private meetings on your time - your lunch hour or on your personal time. 

Are there situations when my supervisor can send me to the EAP?
Sometimes employees are referred to the EAP by supervisors, union representatives or disciplinary officers because their problems are interfering with their work performance.  As in all cases, participation is voluntary and your right to privacy and confidentiality are respected. 

Can the EAP be called to help when there is a traumatic event on the job?
Often the EAP responds to workplace events by visiting the site and speaking to the employees involved to help them manage the emotional effect of the trauma.

Where is the EAP located?
The Program has two locations:  40 Rector Street, Room 745 and 49-51 Chambers Street, Room 915.  Office hours are weekdays between 9:00 a.m. to 5:00 p.m.  Please call first to arrange an appointment.  The telephone number is (212) 306-7660.