• Ride in a car that is clean, in good condition, and has passed all required inspections;
• Be driven by a TLC-licensed driver in good standing whose license is clearly displayed;
• A safe and courteous driver who obeys all traffic laws;
• A quiet trip, free of horn-honking and audio/radio noise;
• Receive a fare quote from the dispatcher and pay that amount for your ride (unless the trip changes);
• A driver who does not use a cell phone while driving (hands-free phones are not permitted);
• A smoke and scent free ride;
• Air-conditioning or heat on request;
• Working seatbelts for all passengers – please use them!
• Not share a ride, unless you want to;
• Be accompanied by a service animal;
• Decline to tip for poor service.

If you feel your rights were violated by a livery driver please Submit a Consumer Complaint.

Remember to call for your car – No street hails.

24-hour Consumer Hotline: 311 

You should start seeing these this summer (2009).