Submit a Consumer Complaint about a TLC Licensee or Vehicle

The New York City Taxi and Limousine Commission (“TLC”) is the City agency that makes rules for and gives licenses to the medallion (“yellow”) taxi, for-hire vehicle, paratransit, and commuter van industries.  We operate courtrooms to hear complaints from law enforcement and from members of the public. 

When our licensees are accused of breaking our rules and regulations, they are entitled by law to a fair hearing where they can defend themselves against any charges.  If you make a complaint against a licensee, an Administrative Law Judge (ALJ) needs to hear your side of the story to help determine whether disciplinary action is needed.

You can provide testimony either in-person at our courtrooms in Manhattan or Queens, or, if it’s more convenient for you, by telephone (no matter where you live).  In some circumstances you can also provide it in writing.  Since all of our court hearings are open, your testimony cannot be anonymous and you must identify yourself during the hearing.

If your complaint is about broken or missing equipment, you do not need to attend a hearing.  The TLC is able to investigate and inspect vehicles if necessary.

If you were in an accident with a TLC-licensed vehicle, you can request insurance information about that vehicle directly from their insurer. Our Web site has information about which firm is the insurer, but you will need to know the license plate number of the car.  You do not need to request a hearing to process insurance claims.

Click here  to get Vehicle Insurance information

Submitting Your Complaint and Before the Hearing

If you file a complaint and agree to participate in a hearing, you will receive a Confirmation Letter from the TLC confirming that you requested a hearing.  Confirmation Letters are typically mailed within 14 days.  You will need to return documents from the Confirmation Letter as well as any other documents that support your side of the story, before we can process your complaint.

If you attempt to submit new documents at the time of the hearing, you may not be able to use them or enter them into the record.

After the TLC receives your Confirmation Letter and supporting documents, our Investigations Unit will process and schedule the hearing.  This process takes approximately 45 days.  You will be notified of the date and time by mail.

If you require Relay or TDD service, please let us know when you return your Confirmation Letter.

Please click here to submit a complaint to the TLC.  You will be taken to 311 Online to submit this request.