Pay It Off

March 2-13, 2026

This time-limited program offered by the NYC Office of Child Support Services (OCSS) allows noncustodial parents who have child support debt permanently owed to the NYC Department of Social Services (DSS) to pay off their debt twice as fast. For example, make a payment of $600 and receive a $600 match, reducing your debt by a total of $1,200, up to the amount you owe.

Nearly 5,000 noncustodial parents have participated in a Pay It Off (PIO) program in the past. The average debt reduction per case is $4,800.

Starting March 2, 2026, take the following steps to get your debt reduced:

Step 1. Sign an agreement

Submit the completed, signed agreement and a copy of your photo ID between March 2 – 13 by email, mail, or in person. A separate agreement is required per case to receive a credit.

February 9, 2026: Agreement and instructions will be posted to this website.

Step 2. Make your payment(s)

• Make a payment of $500 or more for Pay It Off March 2 - 13. Payments must be received no later than March 13, 2026 to receive the credit.
• Payments should accompany the agreement. When submitting the agreement separately, indicate when and how the payment will be submitted.
• For multiple cases, submit a separate payment per case.
• Make payments payable to the "NYS Child Support Processing Center".
• On your payment, include your child support Case ID and indicate "Pay It Off".

Step 3. Get your debt reduced

OCSS will send you a summary of action taken 4 to 5 weeks after the agreement and payment(s) are received.

Step 4. Lower your debt even more

1. Money Judgment Interest
   If you pay off the principal on your money judgment payable to NYC DSS, your interest will be removed.


2. Sign up for the Arrears Credit Program (ACP)
   Receive a one-time debt reduction of up to $2,500 to debt owed to NYC DSS when applying for ACP between March 2 -13, 2026.

Pay your monthly court ordered obligation in full for a year and get an additional $5,000 off your NYC DSS debt at the end of 12 months. Stay in the program for up to three years and get a total of up to $15,000 taken off your NYC DSS debt. See details and download the application.

Questions?

Email us at dcse.cseweb@dfa.state.ny.us. Put "Pay It Off" in the subject line of your email. Be sure to include your full name, Child Support Case ID, and date of birth in the email along with your question(s).

You can also visit us at 151 W. Broadway, 4th floor, New York, New York, 10013 Monday to Friday between 8 am and 6 pm (except holidays).