Due to a
service disruption caused by an unexpected power outage
at the City's data center that occurred on April 29,
2022, our Buildings Information System (BIS) is not
reflecting some customer transactions. DOB is working
diligently to address the issue.
Transactions made
between April 29th and May 6th, 2022 may have been
impacted, as well as limited transactions prior to April
29th.
If you believe
that your BIS transaction has been impacted by this
service disruption,
please first check BIS to see if the website
accurately reflects the transaction.
If BIS does not
accurately reflect your transaction, please reach out to
the Department by calling (212) 566-5000 or
submitting an online help form request so that
we can assist you. Issues arising from this service
disruption are being prioritized by the Department.
Read our Service Notice for more information |