With NY Connects, all doors can lead to a solution, but specialists help people find the best path forward faster and more efficiently.

Now in its second year, approximately 16,000 New York City residents have received services through the NY Connects program, which the Department for the Aging administers in the five boroughs.

Through a no-wrong-door approach, people of all ages and income levels gain assistance when seeking long-term care. Help is a phone call or walk-in visit away at five community-based sites – one in each borough.

Bronx: Neighborhood SHOPP, 953 Southern Blvd., 347-862-5200
Brooklyn: JASA, 1901 Coney Island Ave., 718-671-6200
Manhattan: New York Foundation for Senior Citizens, 11 Park Place, 212-962-2720
Queens: Selfhelp Community Services, 45-35 Kessina Blvd., 718-559-4400
Staten Island: Community Agency for Senior Citizens, 56 Bay St., 718-489-3954

If you dread being passed from organization to organization, NY Connects can help make those connections to the right resource to meet the long-term needs of loved ones. NY Connects provides assistance through trained specialists who help people navigate the maze of providers in health and non-medical services.

“You were able to fix in one call what took me five calls,” said a Staten Island client.

Services are available in many languages, and employees may even make home visits. For more information, call 311 and ask for the program in your borough, or call your local provider directly.