{"id":818,"date":"2023-06-03T02:46:21","date_gmt":"2023-06-03T02:46:21","guid":{"rendered":"https:\/\/vibrant.familyengagementdycdconnect.nyc\/?page_id=818"},"modified":"2023-06-29T05:53:59","modified_gmt":"2023-06-29T05:53:59","slug":"what-is-case-management","status":"publish","type":"page","link":"https:\/\/vibrant.familyengagementdycdconnect.nyc\/what-is-case-management\/","title":{"rendered":"What Is Case Management"},"content":{"rendered":"\n<p>Case management is a journey alongside participants, where they are in charge of the process and you are there to provide guidance and support.&nbsp;Taking this journey together requires trust, communication, clear goals, and the ability to collaboratively problem-solve along the way. &nbsp;<\/p>\n\n\n\n<p>Case management can be described as the process of meeting, engaging, setting goals, and empowering our clients to grow and achieve their version of success.&nbsp; <\/p>\n\n\n\n<p>Case = Human Being<\/p>\n\n\n\n<p>Management = Empowerment<\/p>\n\n\n\n<p>Progress = Growth<\/p>\n\n\n\n<p>Outcome = Fulfillment of Goal<\/p>\n\n\n\n<p>For our purposes, it can be practical to think of case management as a process that can be broken down into six components which start with the initial meeting and end with exit planning and case closure. Vibrant and DYCD have partnered to reinforce standards of practice to be met throughout DYCD-funded programs, demonstrated by the indicators shown below. &nbsp;<\/p>\n\n\n\n<ul>\n<li><strong>Strengths-based Engagement and Initial Assessment:<\/strong> The initial assessment is completed in conversation with the participant with written documentation including relevant background as it relates to strengths, resources, <span id=\"su_tooltip_64f7ed75c2092_button\" class=\"su-tooltip-button su-tooltip-button-outline-yes glossaryWord\" aria-describedby=\"su_tooltip_64f7ed75c2092\" data-settings='{\"position\":\"top\",\"behavior\":\"hover\",\"hideDelay\":0}' tabindex=\"0\">support systems<\/span><span style=\"display:none;z-index:100\" id=\"su_tooltip_64f7ed75c2092\" class=\"su-tooltip glossaryWord\" role=\"tooltip\"><span class=\"su-tooltip-inner su-tooltip-shadow-no\" style=\"z-index:100;background:#222222;color:#FFFFFF;font-size:16px;border-radius:5px;text-align:left;max-width:300px;line-height:1.25\"><span class=\"su-tooltip-title\">Definition<\/span><span class=\"su-tooltip-content su-u-trim\">Networks of individuals or programs that can aid a participant in reaching their goals by providing resources or services (ex: family, friends, religious community, the New York Public Library, Human Resources Administration)<\/span><\/span><span id=\"su_tooltip_64f7ed75c2092_arrow\" class=\"su-tooltip-arrow\" style=\"z-index:100;background:#222222\" data-popper-arrow><\/span><\/span>, and service needs.<\/li>\n\n\n\n<li><strong>Building the Case Management Relationship:<\/strong>&nbsp; Throughout the period of engagement the case manager strives to build and maintain a relationship based on trust. Key skills include active listening, open-ended questions, and demonstration of empathy and support for the participant\u2019s self-identified goals.<\/li>\n\n\n\n<li><strong>Goal-setting and Individualized Service Plan (ISP):<\/strong> The ISP is completed in collaboration with the participant and includes the following components: the participant\u2019s strengths and resources, long- and short-term goals, steps needed to achieve each short-term goal, and timeline for meeting the participant\u2019s identified needs and stated goals.&nbsp;<\/li>\n\n\n\n<li><strong>Documenting Progress:<\/strong> Progress notes indicate all interactions, or attempted interactions with the participant, and need to include the participant\u2019s <strong>Strengths<\/strong>, be written using <strong>Objective<\/strong> language, provide an <strong>Assessment<\/strong> of progress and barriers toward goals, outline a <strong>Plan <\/strong>for next steps, and provide additional <strong>Data<\/strong> or relevant information that the participant shares with the program staff.<\/li>\n\n\n\n<li><strong>Case Coordination, Referrals, and Community Partnerships: <\/strong>The program uses case coordination practices among program staff and with external service providers through regular communication, case conferences, and follow up to ensure the participant\u2019s needs and goals are being met.<\/li>\n\n\n\n<li><strong>Exit Planning and Case Closure:<\/strong> The case manager forecasts case closure to the participant, schedules and conducts an exit interview, and develops a post-program service plan with the participant.<\/li>\n<\/ul>\n\n\n\n<p>Regardless of what the process of supporting, collaborating, and guiding people to reach their goals is called, it\u2019s the quality of the interactions and outcomes that is most important.&nbsp; So, what is a high-quality program? &nbsp; What does it look like to build a successful program where participants feel safe and are empowered to reach their goals?&nbsp; What will be happening in a program that demonstrates \u201csuccess\u201d? &nbsp;<\/p>\n\n\n\n<ul>\n<li>Regular participant attendance&nbsp;<\/li>\n\n\n\n<li>Caring, committed, and supportive staff<\/li>\n\n\n\n<li>Motivated and engaged participants<\/li>\n\n\n\n<li>Organized and up-to-date documentation for each participant<\/li>\n\n\n\n<li>Achievement of program outcomes<\/li>\n\n\n\n<li>High retention rates<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Case management is a journey alongside participants, where they are in charge of the process and you are there to provide guidance and support.&nbsp;Taking this journey together requires trust, communication, clear goals, and the ability to collaboratively problem-solve along the way. &nbsp; Case management can be described as the process of meeting, engaging, setting goals, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/vibrant.familyengagementdycdconnect.nyc\/wp-json\/wp\/v2\/pages\/818"}],"collection":[{"href":"https:\/\/vibrant.familyengagementdycdconnect.nyc\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vibrant.familyengagementdycdconnect.nyc\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vibrant.familyengagementdycdconnect.nyc\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/vibrant.familyengagementdycdconnect.nyc\/wp-json\/wp\/v2\/comments?post=818"}],"version-history":[{"count":5,"href":"https:\/\/vibrant.familyengagementdycdconnect.nyc\/wp-json\/wp\/v2\/pages\/818\/revisions"}],"predecessor-version":[{"id":1315,"href":"https:\/\/vibrant.familyengagementdycdconnect.nyc\/wp-json\/wp\/v2\/pages\/818\/revisions\/1315"}],"wp:attachment":[{"href":"https:\/\/vibrant.familyengagementdycdconnect.nyc\/wp-json\/wp\/v2\/media?parent=818"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}