Certain types of tows in NYC require the business and the driver to be licensed by DCWP. See above for a description of the types of tows that require a DCWP license. If your car fits that description, you can check a company’s license status online or call 311 to make sure a tow truck company is licensed.

Check the driver's side of the vehicle for the company's name, address, phone number, and DCWP license medallion. The medallion is a metal plate. If this information is not displayed, the truck is either unlicensed or in violation of licensing rules and should be reported to the City. File a complaint with DCWP.

Keep a record of the tow truck's medallion number. Additionally, every tow truck driver must carry their DCWP tow truck driver's license at all times. If you have a complaint about a specific driver, get his or her license number and file a complaint with DCWP.

By law, DCWP-licensed tow truck companies must accept a credit card for payment for towing services. Be wary of additional fees imposed by tow truck companies. The rates for certain types of tows are set by law. See the fees listed below. If you believe a tow truck company overcharged you, or if the company demanded that you pay in cash, file a complaint with DCWP.

Keep a record of any payments made to the tow company, including receipts, invoices, and ATM withdrawal receipts if you paid in cash. Also, keep a record of any communications you have with the tow company, including mail or email correspondences and who you spoke to if it was a phone or in-person conversation.

If you signed any forms, make sure you get a copy of it. Remember to NEVER sign any blank forms.

Although DCWP does accept consumer complaints without documents, DCWP will need copies of your receipt and other important documents if you want to seek mediation or a refund.

If you are in an accident on any street or highway in New York City or if your car breaks down on a highway in New York City, you must use a DCWP-licensed towing company authorized by the police to tow your vehicle. You cannot call your own roadside assistance program or towing company. The towing company must take your car wherever you say, within New York City.

The business is required to provide you with an Authorization to Tow form and a receipt. Be sure the authorization you sign specifies towing only, not repairs or other services.

You are not required to sign an Authorization to Repair form to have your car towed. For any work you want done, get the details in writing. Never sign a blank form.

Always read forms carefully before you sign them. If you sign a Designated Representative form, you are designating the towing company to represent your interests with your insurance company. You are never required to sign a Designated Representative form.

Be sure the tow truck driver gives you a copy of the Consumer Bill of Rights Regarding Towing, as required by law.

You have the right to have your car repaired by whomever you choose.

If you don't want the tow truck company to fix your car, clearly tell the truck driver not to repair it and don't sign the tow truck company's Authorization to Repair form.

If your insurer refers you to a repair shop, the insurer is responsible for the adequacy of the repairs. (In some cases, having your car repaired by anyone other than an authorized dealer may void your warranty or extended care agreement.)

Check your car carefully and note any damage before it is towed. Remove all valuables from inside the car, including those in the trunk and glove compartment.

Get a clearly itemized bill. You will need it if you want to challenge any charges. Your insurance company may also require it.