August 16, 2023

Limited Time Opportunity Will Only Run for Three Months, Until Nov. 15

The New York City Department of Environmental Protection (DEP) today announced that it is offering a $100 incentive credit to encourage customers to enroll in autopay. This limited time opportunity will only run for three months, until Nov. 15, so interested customers should sign up immediately. Those who enroll in autopay are required to receive e-bills, which eliminates physical paper bills and is therefore a more environmentally friendly alternative. DEP is launching this savings program as a follow-up to the successful amnesty program that forgave interest charges for customers who paid their overdue water bills.

“This is a great opportunity for our customers to save $100 on their next bill simply by enrolling in autopay,” said DEP Commissioner Rohit T. Aggarwala. “Autopay ensures customers’ bills are paid on time and reduces the stress of missing a payment. I encourage everyone to sign up today and save.”

Autopay allows customers to pay their bills automatically on the due date, or a specific date each month, and avoid the hassle of remembering to pay on time. The autopay feature automatically deducts a customer’s balance or payment amount from their bank account or credit card. Approximately 100,000 accounts, or 12% of DEP’s customers, are currently enrolled in autopay. This initiative aims to increase enrollment, which will help keep accounts current, increase customer satisfaction, and reduce the volume of bill inquiries to our call center, borough offices and correspondence unit.

Customers are eligible if they sign up for autopay using their My DEP account through Nov. 15. They must be enrolled in monthly billing, e-billing and cannot be delinquent on bills. If a customer has multiple accounts, all accounts can be eligible for the non-refundable $100 one-time credit, if all the program requirements are met.

Plus, setting it doesn’t mean forgetting it—customers will receive monthly notifications that their payment is scheduled and paid. Customers are required to stay current on their bills and be enrolled in autopay, e-billing, and monthly billing for six months after the $100 credit is applied to the account. If any of these qualifying actions are altered, the $100 credit will be revoked.

To advertise this incentive credit, DEP is notifying eligible customers on their billing, and through direct mail and email. Outreach efforts also include engaging with elected officials and community boards; promoting the program via social media and traditional press; and posting informational materials at all of DEP’s customer service borough offices.

Additional info can be quickly found at nyc.gov/dep/autopay or by calling DEP Customer Service during business hours: Monday, 8am–7pm; Tuesday to Friday, 8am–6pm; Saturday, 9am–12pm at (718) 595-7000. Please note that only property owners can enroll in autopay, monthly billing, and e-billing. DEP staff cannot enroll customers’ accounts into these services.

About DEP and NYC’s Water Supply

DEP manages New York City’s water supply, providing approximately 1 billion gallons of high-quality drinking water each day to nearly 10 million residents, including 8.8 million in New York City. The water is delivered from a watershed that extends more than 125 miles from the city, comprising 19 reservoirs and three controlled lakes. Approximately 7,000 miles of water mains, tunnels and aqueducts bring water to homes and businesses throughout the five boroughs, and 7,500 miles of sewer lines and 96 pump stations take wastewater to 14 in-city treatment plants. DEP also protects the health and safety of New Yorkers by enforcing the Air and Noise Codes and asbestos rules. DEP has a robust capital program, with a planned $31.3 billion in investments over the next 10 years. For more information, visit nyc.gov/dep, like us on Facebook, or follow us on Twitter.