Water Shut Offs

When we repair leaking pipes, install new water distribution mains on your block, or respond to emergencies such as water main breaks, we may need to temporarily shut off your water. The Department of Design and Construction (DDC) as well as contractors may be working with us to perform this work.

If you have received a Water Shut Off Warning – Notice to Repair or a Water Shut Off Notice for Non-Compliance or Emergency, visit Water Shut Off Notices for more information.

Possible Water Shut Off Impacts

While work is underway and after your water service is restored, you may observe:

• Discolored Water—A brown or yellow discoloration of your water is a temporary condition and does not indicate the presence of harmful contaminants. Though discolored water is not harmful, run the faucet until your water is clear and cold before using it to drink or cook. You can report discolored water by calling 311 or filling in this online form to help us pinpoint any problems.
• Chlorine Odor—Your water may temporarily have the odor of chlorine due to the pipe cleaning process that is used during water main work. This odor will dissipate over time. You can report water that smells or tastes differently by calling 311 or filling in this online form.
• Low Water Pressure—You may temporarily experience low water pressure. You may need to clean your aerator of sediment, or replace the water filter in your refrigerator. If the problem persists, contact the number on the water shut off notice or your building supervisor. You can also report low water pressure by calling 311 or filling in this online form.
• Open Fire Hydrants—We often open nearby fire hydrants to flush the water distribution system during repair work. They may occasionally be left running overnight. Unless there is a flooding condition, there is no need to report these open hydrants.

For more information about common observations in your drinking water, visit Drinking Water FAQs.

Delays in Water Service Restoration

If your water service does not come back on within the time indicated on your water shut off notice:

• Turn on a faucet in your home and listen for rushing air. If you hear rushing air, leave the faucet on. Water should start running soon.
• Check if your neighbors have water. If not, crews may still be working in the neighborhood.
• Make sure the water main valve for your house or building is turned back on. If you live in a multi-family home or apartment building, check with your building supervisor.

If your water still does not come back on, contact the field office number listed on your water shut off notice. If the project is not operated by DDC, call 311.