Contact NYC DOT
If you have a transportation-related problem or question, contact NYC DOT by phone, postal mail, or by using an online form. Some transportation operations, such as the subways, airports and some bridges, are the responsibility of other agencies. Find out what NYC DOT does Find contact information for area bus services, ferry services, train services and other helpful numbers Get email updates and connect with NYC DOT on social media
Contact the Commissioner
You should receive an acknowledgement of your correspondence within 14 calendar days that will provide you with an update on how your case is being handled. Contact the Commissioner online
Send a Letter
Commissioner, Department of Transportation55 Water Street, 9th Floor
New York, NY 10041
Contact ADA Coordinator and Disability Service Facilitator
If you have an inquiry or complaint regarding an accessibility issue, contact your ADA Coordinator and Disability Service Facilitator. Report a problem to the ADA Coordinator and Disability Service Facilitator online If your issue is concerning pedestrian ramps, you can also visit our Pedestrian Ramps Website for more information
Contact Your Borough Commissioner
If you have an inquiry or complaint in your neighborhood, contact your Borough Commissioner.
BronxBorough Commissioner Anthony Perez212-748-6680 Contact the Commissioner online |
BrooklynBorough Commissioner Keith Bray646-892-1350 Contact the Commissioner online |
ManhattanBorough Commissioner Ed Pincar Jr.212-839-6210 Contact the Commissioner online |
QueensBorough Commissioner Nicole Garcia212-839-2510 Contact the Commissioner online |
Staten IslandBorough Commissioner Roseann Caruana212-839-2400 Contact the Commissioner online |
Civil Rights
Title VI, Civil Rights, Discrimination Complaints
NYC DOT is committed to compliance with all Civil Rights regulations. Persons who believe they have been discriminated against (i.e. excluded from participation in, denied the benefits of, or access to, NYC DOT programs or services) on the basis of race, color, national origin, sex, age, disability, or income status have the right to file a complaint. Discrimination complaints can be filed online, by mail, or by calling 311. Your complaint must be submitted within 180 days of the alleged discrimination. Learn more about your rights and the complaint process in English, Arabic, Bengali, French, Haitian Creole, Korean, Polish, Russian, Spanish, Chinese, Urdu, or Yiddish (pdf) File a complaint with NYC DOT
FOIL Information
Freedom of Information
Article 6 of the New York State Public Officers Law (FOIL) allows the public to submit written requests for access to NYC DOT records.
Make a request for records pursuant to the Freedom of Information Law
Request a Service or Report a Problem
You may request many NYC DOT services and apply for many NYC DOT permits online. Request maps, travel or construction permits, and more online
You may report many problems online to NYC311 including street defects
To request a service or report a problem by phone, call 311
Check the Status of a Case
You may check the status of a Customer Service case online or view the status of other cases in your area
Parking Tickets
Please contact the Department of Finance for assistance with parking tickets and camera violations.
Moving Violations or Towed Vehicles
Please contact the Police Department for issues with traffic enforcement agents or towed vehicles.
Press Inquiries
For information on making a press inquiry, visit the NYC DOT Press Releases page.
Get Updates from NYC DOT
For regular updates on transportation projects in New York City, and news about NYC DOT programs, follow NYC DOT on Twitter, Facebook, and Instagram. NYC DOT also sends email updates on traffic, bridges, bike projects, safety education, and the Staten Island Ferry. Connect with NYC DOT on social media Sign-up for NYC DOT email updates Get updates on other New York City government topics
New York City Area Transportation Contacts
| Bus Services | |
|---|---|
| MTA New York City Transit Buses | 511 |
| Academy Express Buses between Staten Island and Manhattan | 800-442-7272 |
| Access-A-Ride (Paratransit) | 877-337-2017 |
| New Jersey Transit Buses | 973-275-5555 |
| Port Authority Bus | 212-564-8484 |
| Train Services | |
|---|---|
| MTA Subway Information Center | 511 |
| MTA Long Island Rail Road | 511 |
| MTA Metro North | 511 |
| New Jersey Transit | 973-275-5555 |
| Amtrak | (800) USA-RAIL |
| Port Authority PATH | (800) 234-PATH |
| Bike Share | |
|---|---|
| Citi Bike | (855) BIKE-311 |
| Ferry Services | |
|---|---|
| Staten Island Ferry | 311 |
| See a list of ferries in the area | |
| Street Construction | |
|---|---|
| Department of Design and Construction | 311 |
| Department of Environmental Protection | 311 |
| New York State Department of Transportation | 511 |
| Bridges and Tunnels | |
|---|---|
| Port Authority Bridges & Tunnels | 800-221-9903 |
| MTA Bridges & Tunnels | 511 |
| Other Transportation Contacts | |
|---|---|
| Port Authority Airports | (800) AIR-RIDE |
| Taxi and Limousine Commission | (212) NYC-TAXI |
| EZ-Pass | 800-333-8655 |
| New York State Department of Motor Vehicles | 800-698-2931 |
| Towed Vehicle Information | 311 |
| NYC Department of Finance (Parking Violations) | 311 |