Child Care Frequently Asked Questions

I have a child care voucher and my child has special needs.  What should I do?

Special Needs Applications are available for children who have been determined by a licensed professional (who fills out the medical forms) to have special needs and also currently receive ACS vouchers. Parents can request a special needs designation and a special needs rate for their child’s provider. Child care providers can receive a reimbursement rate once they provide child care services which are appropriate for the child and demonstrate increased costs as a result of the child care.

Please follow the instructions on the Special Needs Application (CFWB-001) to request the special needs designation. To request the special needs rate, providers should complete each section of the CFWB-001 and submit the current documentation of disability and/or expenses related to care. Download the Special Needs Instructions and Application form (CFWB-001)

I suspect child abuse or neglect. How do I make a report?

• Call the New York State Central Register at 1(800) 342-3720 TDD: 1(800) 638-5163
• If a child is in immediate danger, call 911
• Mandated Reporters should call: 1(800) 635-1522

Learn how to report child abuse and neglect

I want to make a complaint about a child care program or provider. What should I do?

• If the program is an EarlyLearn NYC program, the first step is to contact the program’s Board of Directors.
• If you do not receive a satisfactory response from the Board of Directors, call 311 or submit a written complaint via 311 Online.

I want to report what I believe is fraud by a parent and/or early care and education provider. How do I do this?

If you suspect fraud by a child care provider (or by a person posing as a provider) or by a parent, Download the Referral of Suspected Child Care Subsidy Fraud Form or contact the ECE Call Center at (212) 835-7610

How can I get an ACS child care voucher?

Use ACCESS NYC to determine if you may be eligible for early care and education services. Vouchers are issued based on available funding.

I have questions about Special Child Care Funding.

Download the Special Child Care Funding Frequently Asked Questions document.