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How to register a Member Self-Service account

To register an MSS account, BERS Members will need to visit the BERS Walk-in Center at 65 Court Street, 1st Floor, Brooklyn, NY 11201. Our wonderful representatives will provide you with an MSS Registration Application. Once you complete the form, our representatives will make a copy of your Photo ID and submit it for processing. In approximately 10 business days, you will receive a welcome registration email and a temporary password. Once you receive this, you will be able to access the MSS portal.

Our Walk-in Center is open Monday – Thursday from 9 am to 4 pm. If you have any inquiries about the MSS portal or its features, just reach out to our response team at brespon@bers.nyc.gov or our Call Center at 929-305-3800 and we will answer your questions.

How to reset your password for the MSS portal

If you need a password reset because you cannot access your account, or have forgotten your password, you will need to contact the BERS Call Center at 929-305-3800 or the BERS Response team at brespon@bers.nyc.gov to have your password reset. Although Members were able to reset the password on their own previously, BERS has had to temporarily remove this function while we work on upgrades to the registration and password reset process. Once we’ve finished the necessary upgrades, we will alert users to the ability to reset their password. We sincerely apologize for the frustration this has caused and are working to bring the functionality back as soon as possible.

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