eFiling FAQs

No, create an eFiling account to continue to file the below jobs in eFiling:

• All filings submitted before September 3, 2019, that were filed in BIS and are still in process.
• New Building (NB) Applications for Affordable Housing (All other NB filings must be submitted in DOB NOW)
• Alteration Type 1 (Alt-1) Applications for Affordable Housing
• Fee deferred filings
• Alt-1 no work (All other Alt-CO job filings must be submitted in DOB NOW)
• BIS job-related fees such as: PAA Fees, Records Management Fees, Benchmark Violation Penalty Payment, Filing Fee Balances and AEU Hazardous Violation Penalty Payment.

Once the Authentication Form is submitted to DOB, it will take approximately 2 business days or less for your account to be activated.

If you are a Licensee, General Contractor, or Design Professional, you should have received an email at the time of registration asking to activate the account and to submit an Authentication Form. If this email was not received, the applicant can login to eFiling and click the link to have the email resent. Then follow the directions on the Authentication Form and submit it to activate the account.

To reset your eFiling password, use this link https://a810-efiling.nyc.gov/eRenewal/forgotPasswordER.jsp.

A notarized request letter is required stating that you would like your eFiling account deleted. The letter must include your first and last name, the email address associated to your eFiling account and, if applicable, your license type and license number. Scan the letter and a copy of your state-issued identification, such as a driver’s license, or DOB ID as one PDF file. Upload the PDF file at nyc.gov/dobhelp. Select module eFiling Authentication Forms, fill out the required fields and upload the file in the Supporting Information Upload section. Once the eFiling account is deleted you will then be able to create a new eFiling account with a new email address.

Owners & Filing Representatives

1. Login to eFiling
2. Click Manage Your Account 
3. Click Show
4. Click Manage Account
5. Update your information
6. Click Submit

Your updated name or address will take effect in eFiling immediately. The applicant will need to login to DOB NOW at least once for the new information to populate when the email address is entered in a filing.

Licensees & General Contractors

1. Update your address with the DOB Licensing Unit, following the process for a Licensee or General Contractor
2. After you have updated your address with the DOB’s Licensing Unit, login to eFiling
3. Click Manage Your Account
4. Click Show
5. Click Manage Account
6. Update your mailing address
7. Click Submit

Design Professionals

1. Login to eFiling
2. Click Manage Your Account
3. Click Show
4. Click Manage Account
5. Update your information
6. Click Submit
7. Print, sign, date, and seal the Authentication Form.

To add an additional email address, login to eFiling, select Manage Your Account, click Show, click Manage Account and then add the additional address in the Secondary Email Address field. Then click Submit.

To change your email address in eFiling, login to eFiling, select Manage Your Account and enter your new email address in the Change Email Address section.

A notarized request letter is required stating that you would like your eFiling account deleted. The letter must include your first and last name, the email address associated to your eFiling account and, if applicable, your license type and license number. Scan the letter and a copy of your state-issued identification, such as a driver’s license, or DOB ID as one PDF file. Upload the PDF file at nyc.gov/dobhelp. Select Module eFiling Authentication Forms, fill out the required fields and upload the file in the Supporting Information Upload section. Once the eFiling account is deleted you will then be able to create a new eFiling account with the new email address.

Since your email address serves as your user ID you should try to maintain the same email address throughout the application process. To change your email address in eFiling, login to eFiling, select Manage Your Account and enter your new email address in the Change Email Address section.

The status of the job is available in the Buildings Information System (BIS).

No, but the status of the job will be available in the Buildings Information System (BIS).

Submit a request to the borough commissioner’s office using a PER11 Appointment Request form.

Submit a request to the borough commissioner’s office using a PER11 Appointment Request form.

No, the fee structure cannot be changed after it has been saved. The job needs to be refiled if the fee structure needs to be changed.

Yes, upload the TPP with the plan set as a single PDF.

To request reinstatement of a BIS job, submit a PER11 Appointment Request form to the appropriate borough office email address.

A new application must be filed. There is no option to refile.

Upload the PW1 in eFiling by selecting Upload Form PW1 and the Filing Type as Correction. Upload the PW1 and PW1A as separate files. Highlight the changes in section 24 and on the Schedule A.

If the application is Plan Exam/In Process (H status), the option to submit a Correction will not be available until the review is complete and the plan examiner puts it in Disapproved (J status). If the job is approved, only a PAA can be submitted.

Intent to revoke letters and stop work order notices stating the audit reasons are sent to property owners and applicants. To get more info on the notice to revoke on your job, call the borough commissioner's office or submit a PER11 Appointment Form.

Submit a request to the help form at nyc.gov/dobhelp. Select Module DOB NOW: Build, Project Filing Type Elevators and Question Category Elevator Temp/Final CO Signoff.

Submit a PER11 Appointment Form to the appropriate borough office email account to request an appointment to resolve objections for a failed audit.

Visit the Determinations page for the forms and the email address to which it should be sent. Payment is made in person at a borough office.

Electronically submit (eSubmit) the ACRIS Final Assessment document in eFiling by selecting Upload Job Document and Document Name Supporting Document: Fee Exempt.

All jobs submitted after June 1, 2020 have the LPC fee included in the filing fee.

Submit an L2 civil penalty review request for a BIS job by logging into DOB NOW and selecting the BIS Options portal. From the DOB NOW: BIS Options portal, select +L2 Request and enter the BIS job and document number. The initial/renewal PW2: Work Permit Application must have the status In Process to create an L2 request. L2 requests for codes LEG, SAPW, SWBC and SWOE cannot be submitted in this portal; use a PER11 Appointment Request form and email it to the appropriate borough office Plan Exam address with the L2 form.

At time of filing, the legalization fee needs to be paid as part of the filing fee.

Submit the payment in-person at a borough office.

Make the payment in-person at a borough office.

A PW2 can only be submitted after the PW1 has been approved. A PW2 must be submitted by the general contractor. It cannot be submitted by a filing representative.

Changing the GC is a permit renewal with change. Drop-off the PW2 at a borough office.

Drop-off the PW2 at a borough office for processing.

Check in BIS for the permit status.

Use the same job/permit number in eFiling to enter a permit renewal (without change) application. Permit renewals with change are dropped off at a borough office.

No, only the contractor can submit a permit renewal (without change) in eFiling. Permit renewals with change are dropped off at a borough office.

To renew the permit with a change or withdraw an in-process permit renewal, drop off the PW2 at the borough office.

Drop off a permit renewal at the borough office if it has changes. Renewals with no changes can be uploaded in eFiling.

After Hour Variance permits cannot be renewed if a stop order was written for that address whether it is still on the job or not. The only way to get an AHV is to submit a new application each time.

Drop off the PW2 at a borough office.

In eFiling, go to Electronically Submit Documents (eSubmit), select the job filing and scroll to the bottom of the page to the Pending and Rejected Files for Review section. Details will be listed in the Rejection Reason column.

Drop off the PW2 at a borough office. The permit will be rejected for square footage. In the Rejection Reason column in eSubmit the additional information will be provided so that you can resubmit it.

Submit a PER11 Appointment Request form by email to the appropriate borough email address.

Applicants will receive marked-up drawings with objections uploaded by a plan examiner and a message will appear in the Buildings Information System (BIS) and eFiling indicating whether the plan examiner has determined if an appointment is required. Disapproved BIS jobs that were filed prior to October 15, 2020, must schedule an appointment.

To resubmit the job, submit revised drawings and any other documents with a detailed AI1: Additional Information form listing drawing numbers and response to objections. Upload resubmissions and select Ready for Next Review in eFiling for plan examiner review. If an appointment is required, schedule an appointment in the DOB Appointment System. The plan examiner will review resubmissions during the scheduled meeting.

Upload the plans or documents when you are ready for next review and before the appointment is scheduled.

To request reassignment of a job, submit a PER11 Appointment Request form to the appropriate borough office email address.

If any changes are being made to the PW1 or a major change is being made to the plans, a PAA is required. See the March 2021 Service Notice for more information.

A PW1 must be uploaded every time as a PAA. If there is a PW1A, upload it separately. Highlight on both forms what is being changed.

Upload a PW1 and PW1A. On the Schedule A, highlight the floor you want to remove and leave it blank (remove all the data).

Yes, in eSubmit select Upload Forms, select PW1 as the form name and select PAA as the filing type.

The PAA fee must be paid first. The changes should roll over to the original document. If you do not see the changes, see a Borough Director or the Plan Examiner.

File another PAA to correct the previous one.

For fee exempt Professionally Certified PAA, when the PAA is in PAA Fee Due status, upload a PW1 with ok to approve written on the PW1 in eSubmit. Select Approval for PAA as the Filing Type. A standard plan fee exempt job will remain in PAA Fee Due status until it is approved. The Plan Examiner will examine the PAA at this status. Submit any documents that is needed for approval for this PAA in eSubmit.

All PAAs for plan examined jobs submitted after October 15, 2020 will have a first review without the need for an appointment. PAAs filed prior to October 15, 2020, must schedule an appointment.

For standard plan examination filings, the PAA will be placed in the plan examiners queue for review and approval after the fee is paid. Fee exempt jobs will be placed in the plan examiners queue for review when the status is PAA Fee Due. For the PAA to be approved for professionally certified filings, return to eSubmit and from the Filing Documents section, select Form Name PW1, indicate the Filing Type as Approval for PAA, select document number and then upload and submit the PW1 file again. The words “ok to approve” must be written on the top of the PW1 from.

Yes, you can electronically add the signature and seal in CAD or sign and seal the plans and then scan them in.

No, a sticker is not needed. The eFiling system adds the job number to the plans electronically.

The system populates the received date in 24 hours from submission once the customer submits a form or required item from the drop-down menu in eFiling. For more information on submitting documents in eFiling, see the November 2021 Service Notice.

Submit a records request in DOB NOW: BIS Options.

Upload the document in eSubmit, then select Upload Required Items and Environmental Restrictions – OER Notice of Satisfaction.

A V5 Variance is a part of the Asbestos filling for Complex Abatement/Alteration Projects. See Abatement Forms & Filing Instructions and Complex Abatement/Alteration Projects – DOB and DEP Filing Procedures.

For standard plan job filings, submit a PER11 Appointment Request form to the Plan Examiner email address for the borough in which the property is located. Select Other on the form. Examiners may waive some items during your appointment if the job is not yet approved. For Professionally Certified job filings, the waiver can be requested after approval by submitting a PAA. In section 24 of the PW1 form, indicate the waiver information.

For a Professionally Certified job filing, submit a PAA. For a standard plan exam job filing, submit an AI1 Form to the Borough Commissioner's office.

Submit a waiver request to the Project Advocate using a Project Advocate Service Request form. 

When the PDF is initially created in eFiling and electronic signatures are provided, the document has a security lock added to it. To remove the PDF lock setting, you can print the PW1, scan it and then upload it. Other options are to flatten the document, resave it or use a widely available free online app to remove the lock setting.

No, use eSubmit to upload forms and select the appropriate TR form name. Submit the T items before submitting the PW7.

Use eSubmit to upload the documents or forms.

Use eSubmit to upload forms and select the appropriate TR form name. Submit the T items before submitting the CO request in DOB NOW.

Submit the form in eFiling.

For NB/BPP signoffs, send an email to BPPIR@buildings.nyc.gov.

Submit a request to the help form at www.nyc.gov/dobhelp. Select Module DOB NOW: Build, Project Filing Type Elevators and Question Category Elevator Temp/Final CO Signoff.

First upload the PW4 and scanned EUP card in eFiling for review and approval. Once the LOC has been issued, go to the borough office to pick up the hard copy/stamped card.

A new owner can submit a Post Approval Amendment (PAA) in eFiling without the signature and seal of the Applicant of Record if the only change requested is to supersede the previous owner or add an owner’s email address (Section 26 on the PW1: Plan/Work Application). Complete Sections 1, 2, 4, 24 and 26 of the PW1: Plan/Work Application. Indicate in Section 24 that the PAA is being filed by the owner to supersede the owner or add an owner’s email address. Provide the applicant’s information in Section 2, not the owner’s information. Upload the PW1 in eFiling. Select Upload Forms, then PW1 and select the Filing Type as New PAA. Select doc number one and then upload and submit the file. After the PAA has been processed and the status in BIS is PAA Fee Due, submit the PAA processing fee of $100 in eFiling by selecting Express Cashier Payments and PAA fees.

For jobs filed in BIS, file a PAA in eFiling to supersede the applicant. On the PW1 select New (Superseding) Applicant in the Filing Status (section 4) section.

A PAA will need to be filed. Electronically submit (eSubmit) the PW1 in eFiling. Select Upload Forms, then PW1 and select the Filing Type as New PAA. In section 24 of the PW1 indicate the changes.

For BIS jobs, the permit applicant renews the permit with change by dropping off a PW2 at the Borough Office. Permit renewals with change cannot be processed in eFiling. See July 2022 Site Safety Updates for more information.

To request withdrawal of a job filing in pre-filing status, drop off the PW1 at the borough office.

A permit cannot be withdrawn, see below for withdrawing a permitted job. To change the contractor, submit a new PW2 and check the box for Renewal Permit with changes.

Upload the PW1 in eFiling. Select Upload Forms, then PW1 and select the Filing Type as Withdrawal. Withdrawal requests can be submitted for an entire application, Post Amendment Approval (PAA) or a work type.

Jobs that are permitted will need technical review before they can be withdrawn. Submit a PW1 with a PER11 Appointment Form to the appropriate borough office. In section 24 of the PW1, indicate the reason for the withdrawal. The technical reviewer will stamp the PW1 and indicate if an inspection is required. If an inspection is required, submit an inspection request in DOB NOW: Inspections. Once you have obtained the inspection report you will need to submit the stamped PW1 and the inspection report as one document in eFiling. Select Upload Forms, then PW1 and select the Filing Type as Withdrawal. If the technical reviewer has determined that an inspection is not required, upload the PW1 in eFiling. Select Upload Forms, then PW1 and select the Filing Type as Withdrawal.

Submit a letter from the homeowner signed and notarized or from the applicant of record signed and sealed on company letterhead requesting an Administrative Sign off/Withdrawal. The letter should indicate the LAA filing you are requesting for Administrative Sign off/Withdrawal. Also provide a justification and all documents to substantiate your request. If no work was performed, an inspection will be required. Upload the letter to the help form at www.nyc.gov/dobhelp. See the October 2021 Service Notice for more information.

For BIS jobs, the construction superintendent can request to be withdrawn from a permit by submitting a signed letter of intent to withdraw to the Borough Commissioner’s Office.