NYC Housing/Homelessness Assistance

The following resources are available to support individuals and families in need of affordable housing or homelessness prevention resources.

NYC Housing Connect

Affordable Housing Lottery Helpline: 212-863-7990
Housing Connect inquiries: nychousingconnect@hpd.nyc.gov

Through Housing Connect, you can find and apply for affordable rental and homeownership opportunities. Prospective Applicants are encouraged to email for the best response rate. If you do call the Helpline, please leave a detailed voicemail and someone will call you back as soon as possible.

https://housingconnect.nyc.gov/PublicWeb/

NYCHA

Call NYCHA’s Customer Contact Center (CCC) at 718-707-7771 or use MyNYCHA (on.nyc.gov/mynycha), which are both available 24/7.

New York City Housing Authority (NYCHA), was created to provide decent, affordable housing for low- and moderate-income New Yorkers. Programs include public housing and Permanent Affordability Commitment Together (PACT) as well as Section 8 housing.

https://www1.nyc.gov/site/nycha/index.page

Homebase

Homebase will help you develop a personalized plan to overcome an immediate housing crisis and achieve housing stability. You may be eligible for Homebase services if you are at imminent risk of entering the New York City shelter system, are low-income, or if you want to remain stably housed in your community.

https://www1.nyc.gov/site/hra/help/homebase-locations.page#Top

HRA Legal Assistance

If you are facing eviction, if you need help with an immigration matter, if you are a worker facing wage theft or other workplace violations, or if you are facing other legal challenges, you may have access to free legal assistance through DSS' Office of Civil Justice (OCJ).

For more information on the Office of Civil Justice, as well as where the offices are located and how to apply, dial 311 or HRA at 718-557-1399.

NYC Department of Homelessness Services (DHS)

DHS mission is to prevent homelessness when possible, address street homelessness, provide safe temporary shelter, and connect New Yorkers experiencing homelessness to suitable housing.

Dial 311 or visit 311 Online to report an individual who is living on the streets, or to find prevention/shelter programs near you.

DHS Main Number: 212-361-8000

https://www1.nyc.gov/site/dhs/about/contact.page

Shelters 

For families with children, apply for shelter at DHS' Prevention Assistance and Temporary Housing (PATH) intake center. Phone: 718-503-6400. Address: 151 East 151st St. Bronx, NY

For families with children over 21, apply for shelter at Adult Family Intake Center (AFIC)
Address: 400-430 East 30th St. New York, NY 10016

For single men, apply for shelter at 30th Street Intake Center (400-430 East 30th St. New York, NY)

For single women, apply for shelter at Franklin Shelter (1122 Franklin Ave. Bronx, NY) (near 166th Street) or Help Women's Center (116 Williams Ave. Brooklyn, NY)

Center for Urban Community Services (CUCS)

Free and open to the public, CUCS Connects provides individuals and families in New York City with coordinated access to life-changing resources. This includes transitional housing and permanent supportive housing, as well as the Housing Resource Center for homeless individuals with psychiatric disabilities or other special needs.  

Email for general services: connects@cucs.org

Email for Housing Resource Center: housinginfo@cucs.org

Phone: 855-932-2827

https://www.cucs.org/housing/housing-resource-center/

Center for NYC Neighborhoods

Homeowner’s Hotline provides housing counselors or legal services
Call: 855-HOME-456

https://cnycn.org/get-help/

CAMBA Eviction Prevention

Assistance in applying for the FEPS (Family Eviction Prevention Supplement) subsidy as well as CITYFEPS Rent Supplement Program

Phone: 718-675-3373 

Public Tenant Hotline

A one-stop shop to inform New York City tenants about their rights and connect them to housing-related resources, including free legal service

Call 212-669-7250