Help Desk

The Help Desk provides assistance to Community Based Organization (CBOs) with: 

• Technical support for PERS submissions 
• PERS claims, analyses, and reimbursement inquiries 
• All HHS Accelerator Financials related inquiries 
• Agency Payment Unit, Budget Review and Risk Management and the Office of Accountability & Compliance (OAC) related inquiries (refer to list below)
• YMS Fiscal Agent issues 

The Help Desk was established to provide customer service financial support to the DYCD provider community.  The Help Desk will allow DYCD to expedite responses to inquiries and identify areas needed for additional technical assistance.  

All inquiries must be done by email and sent to BudgetandFinanceHelp@dycd.nyc.gov. In order to better serve Providers and process requests in a timely manner, please provide the following information when submitting a request:   

• State the contract ID, fiscal year, budget code and budget amount or relevant information within the email or subject line 
• Provide examples of documentation that are requested (ex: submit a prior year award letter for reference)  
• List a telephone number and contact name in order to reach out if necessary 

The Help Desk can assist your organization in the following (but not limited to) areas:

Agency Payment Unit

• Emergency cash flow support
• Payment Inquiries
• PERS and HHS Invoice processing and support
• Provider registration- Contract and Amendment status and update
• YMS Fiscal Agent assistance
• CCMS Status Letter requests
• Payee Information Portal assistance
• Contract Expense and Payment History Report Requests
• EFT Enrollment Assistance
• Funding Certification requests
• Loan questions
• Policy and Procedure guidance
• Stop Payments/lost checks
• Contract Liens / Holds (PAPS)
• Provider address update questions 

Budget Review and Risk Management

• Contract budget and modification inquiries 
• Copies of approved CCMS budgets 
• Budget amendment inquiries 
• Budget/modification rejection inquiries 
• Indirect Rate inquiries 
• Budget category allocation inquiries 
• COLA inquiries 

Office of Accountability & Compliance (OAC)

• Fiscal Agent exemptions
• Audit Confirmations
• CFDA Federal Funding inquiries
• Check signature exemption requests
• Audit extensions
• Audit requests for PERS

For PERS and invoice reimbursement inquiries, please allow one business day for our response. For all other inquiries, you will receive a response within two business days. Please note that our office hours are Monday through Friday, 9AM to 5PM. Inquiries received outside of these hours will be responded to on the next business day. 

Insurance related inquiries should be sent to DYCDInsurance@dycd.nyc.gov. 

When an email is sent to BudgetandFinanceHelp@dycd.nyc.gov, a ticket will automatically be generated for your inquiry and will be routed to the appropriate DYCD unit. To ensure that you receive all correspondence from the Help Desk, please create an account here. If you have an existing account with HHS Accelerator Financials, DYCD has created an account for you, and you should not experience any difficulty receiving emails from the Help Desk.