Language Access Plan

What is the Langauge Access Implementation Plan?

The Language Access Implementation Plan explains how NYC Emergency Management will provide language access services to people who have limited English proficiency. It outlines our policies, procedures, and resources for ensuring meaningful access to our program and services. The Language Access Implementation Plan has been last updated on June 30, 2024. You can read it here.

If you have any questions or concerns about getting translation and interpretation services at NYC Emergency Management, please email LanguageAccess@oem.nyc.gov.

How Can I File A Complaint About Language Access?

You can file a complaint if you did not receive service from NYC Emergency Management, because of the language you speak. You can file a complaint anonymously and regardless of your immigration status.

You are not required to leave your name, if you want to be anonymous.

You can file complaints by:

Emailing the NYC Emergency Management’s Language Access Coordinator at LanguageAccess@oem.nyc.gov, or
Calling 311 or 212-NEW-YORK (212-639-9675)
It helps if you can provide this information:

• What the problem was
• When it happened
• Who you spoke with
• Office address you went to or the phone number you called
• Language you speak
   

Google Translate Disclaimer

NYC Emergency Management’s website is provided in English. However, the "Google Translate" option may assist you in reading it in other languages. Please note that “Google Translate” cannot translate all types of documents, and it should not be relied upon for vital information. NYC Emergency Management does not guarantee the accuracy of the translation provided by this tool.