CAPS User Guides

Human Resources Administration (HRA) launched the new Coordinated Assessment & Placement System (CAPS) on October 26. CAPS is the re-design of the PACT system and was established to better incorporate the U.S. Department of Housing and Urban Development (HUD) requirements for Coordinated Entry in NYC. CAPS is a web-based platform that contains the Coordinated Assessment Survey and the NYC Supportive Housing Application.

Training guides for all modules will be in the new system under Information/Training and are also posted below.

CAPS Training Materials

• Determination Letter Overview Video
• Dashboard Deck
• Application Deck
• CAPS Re-rental Scheduler for Housing Providers
• CAPS Referral Status List (RSL)
• CAPS Rent Up Scheduler
• CAPS User Security
• CAPS Vacancy Control System
• Guide to Navigating the CAPS Follow-up Queue for Housing Providers
• Guide to Navigating the CAPS Follow-up Queue for Referring Agencies

Additional Materials

• FAQ on the SH Application 

All User ID, Multi-Factor Authentication (MFA), and CAPS access issues should be directed to the Customized Assistance Services (CAS) User Support Help Desk:

1. Go to the ITS Portal https://nyc.gov/itsportal 
2.  Select Report an Incident - from the Incident Type dropdown menu
3.  Click on dropdown
4. Choose CAPS Incident