Accessibility Policy

OATH Policies Prohibiting Discrimination against People with Disabilities in Access to City Services

It is the policy of OATH to comply with all applicable laws including, but not limited to, the Americans with Disabilities Act (ADA), Rehabilitation Act, the New York State Human Rights Law and the New York City Human Rights Law. OATH does not discriminate on the basis of disability in the operation of its programs, services, and activities.

Employment related complaints for employees and applicants for employment seeking a reasonable accommodation are covered under the City’s Diversity and EEO Policy which can be found on the DCAS website.

Any member of the public who requires an auxiliary aid or service for effective communication, or a reasonable modification of policies or procedures (involving matters other than employment) in order to participate in our programs, services or activities is invited to direct their needs and preferences to Sharina DeRoberts, Disability Service Facilitator, by mail, telephone, or email:

Disability Service Facilitator

Sharina DeRoberts
66 John Street
New York, NY 10038
DSF-OATH@oath.nyc.gov
212-436-0524
(212) 504-4115- NYC 311 TTY Number
New York Relay Service 711

You can contact the Disability Service Facilitator by email by submitting the Contact the Commissioner form and choosing “Request Access Accommodations” on the Message Topic dropdown menu.

Requests should be made as soon as possible but no later than (3) business days before the scheduled program, service, or activity. Questions, concerns or requests for additional information may be directed to Sharina DeRoberts.

If you believe you have been denied an auxiliary aide or service or a reasonable modification of policies or procedures in order to participate in programs, services or activities provided by OATH, please see our grievance procedure, below.

Grievance Procedure

This grievance procedure may be used by any member of the public who wishes to file a grievance alleging discrimination on the basis of disability in the provision of services, activities, or programs, by OATH. Employment related complaints for employees and applicants of employment seeking a reasonable accommodation are covered under the City’s Diversity and EEO Policy which can be found at Equal Employment Opportunity Policy (nyc.gov).

The grievance should be in writing and contain information about the alleged discrimination such as the name, address, and telephone number of the grievant, as well as the location, date, and description of the complaint or alleged violation of the ADA, or other anti-discrimination law. Examples of discrimination include but are not limited to refusal to provide an American Sign Language interpreter, large print or Braille documents and real time captioning also known as computer-assisted real-time transcription (CART) when requested within a reasonable timeframe or failing to provide adequate information regarding accessibility for people with disabilities at public events.

Alternative means of filing a grievance, such as in-person interviews or an audio recording of the grievance, may be available, as needed, to persons with disabilities upon request.

The grievance should be submitted as soon as possible but no later than sixty (60) calendar days after the alleged date of the violation to:

Disability Service Facilitator
Sharina DeRoberts
66 John Street
New York, NY 10038
212-436-0524
DSF-OATH@oath.nyc.gov

Within thirty (30) calendar days after the receipt of the grievance, the disability service facilitator will contact the grievant to discuss the grievance and any possible resolutions.

Within fifteen (15) calendar days of this contact with the grievant, the disability service facilitator will respond to the grievance in writing or, where appropriate, in a format accessible to the grievant, such as large print, Braille, or audio recording. This response will explain OATH’s position and offer options for substantive resolution of the grievance, where applicable.

The grievant or the grievant’ s designee, may appeal the decision by the disability service facilitator within thirty (30) calendar days of receipt of the response by mail or email to:

Commissioner &
Chief Administrative Law Judge
Asim Rehman
100 Church Street, 12th Floor
New York, NY 10007

The appeal should be submitted in writing. Alternative means of filing an appeal, such as an in-person interview or an audio recording of the grievance, may be made available for persons with disabilities upon request.

OATH’s response to the appeal will be provided to the grievant within sixty (60) days following receipt of the request for the appeal. All responses by OATH will be in writing or, where appropriate, in a format accessible to the grievant. All written grievances, appeals, and responses received in connection with a grievance made to OATH, will be retained for at least three (3) years. This document is available in alternative formats, including large print, audio recording, and Braille, from the disability service facilitator upon request.

Five-Year Accessibility Plan

Local Law 12 of 2023 requires agencies to develop and implement a five-year accessibility plan. OATH’s Five-Year Accessibility plan can be found below.

Five-Year Accessibility Plan (PDF)