Language Access Plan

Christelle Onwu, MSW
Equal Employment Officer (EEO) Director
Language Access Coordinator
33 Beaver Street, 18th Floor 
New York, New York 10004
Language Access line: 212-510-3875

In July 2008 Executive Order 120 created a centralized language access policy for New York City. Executive Order 120 mandates that all City agencies that provide direct public services create a language access implementation plan to ensure meaningful language access to their services.

Language Access

The Language Access Implementation Plan explains how the NYC Department of Probation will provide language access services to people who have limited English proficiency. It outlines our policies, procedures, and resources for ensuring meaningful access to our program and services.

NYC Department of Probation Language Access Implementation Plan has been last updated on June 27, 2024. 

Read NYC Department of Probation’s Language Access Implementation Plan (PDF). 

• 2024 NYC DOP Language Access Implementation Plan

Questions:

If you have any questions or concerns about getting translation and interpretation services at NYC Department of Probation, please contact NYC Department of Probation’s Language Access Coordinator:

How to file a language access complaint:

You can file a complaint if you did not receive service from the NYC Department. of Probation because of the language you speak. You can file a complaint anonymously regardless of your immigration status.

You are not required to leave your name if you want to be anonymous. You can file complaints by:

• Emailing the NYC Department of Probation’s Language Access Coordinator
• Calling 311 or 212-NEW-YORK (212-639-9675)

It helps if you can provide this information:

• What the problem was
• When it happened
• Who you spoke with
• Office address you went to or the phone number you called
• Language you speak

Google Translate disclaimer:

The NYC Dept. of Probation’s website is provided in English. However, the "Google Translate" option may assist you in reading it in other languages. Please note that “Google Translate” cannot translate all types of documents, and it should not be relied upon for vital information. The NYC Dept. of Probation does not guarantee the accuracy of the translation provided by this tool.

Language Assistance