Disability Service Facilitator

New York City agencies are required to appoint a Disability Service Facilitator to comply with and carry out their responsibilities under the Americans with Disabilities Act and other federal, state, and local laws, as well as regulations concerning accessibility for persons with disabilities.

If you have a negative experience with a TLC-licensed driver or vehicle, you must file a complaint via 311 in order for the TLC to take action. For more information visit File a Complaint.

Contact the TLC’s Disability Service Facilitator if you have accessibility-related questions about TLC facilities or agency practices, need to request reasonable accommodations for a Commission hearing or other TLC meeting, or believe you have not received an appropriate response from the agency regarding an accessibility-related issue after you have filed a 311 complaint.

Yesenia Torres
Disability Service Facilitator
33 Beaver St. 19th floor
New York, NY 10004
(212) 676-1161
NY Relay: 711
Email: torresye@tlc.nyc.gov