Business Owner Bill of Rights

As part of New York City's commitment to provide New Yorkers with excellent customer service, the Mayor's Office and the City Council created a Business Owner's Bill of Rights.

As a business owner in New York City, you have:

The right to access the information, tools, resources and opportunities needed for your business to compete and grow in NYC

The right to access information in languages other than English

The right to have a small business lens applied to City policies, regulations, and enforcement decisions

The right to timely and coordinated support from City agencies that demonstrates respect for business owners’ time

The right to clear, easy to understand information about rules and requirements

The right to fair, consistent and coordinated inspections and enforcement across City agencies

The right to respectful and professional treatment by a knowledgeable New York City worker with clear identification

The right to clear guidance and education to help correct issues before penalties are levied, whenever possible

The right to clear explanations of violations, corrective steps and options to contest or appeal them

The right to request language interpretation services for inspections and administrative hearings and trials, including pre-trial conferences and settlement negotiations

The right to provide anonymous feedback about your experience with City government without fear of retaliation

If you have not received service that meets the Bill of Rights, please use the City's feedback tool by choosing "Contact Us." Information sent through the Customer Survey may be shared among City agencies to improve service for business owners.

Do you need assistance with your business? Visit www.nyc.gov/business

Download the Business Owner's Bill of Rights