Business Owner Bill of Rights

As part of New York City's commitment to provide New Yorkers with excellent customer service, the Mayor's Office and the City Council created a Business Owner's Bill of Rights.

As a business owner in New York City, you have the right to:

Access the information, tools, resources and opportunities needed for your business to compete and grow in NYC
Access information in languages other than English
Have a small business lens applied to City policies, regulations, and enforcement decisions
Timely and coordinated support from City agencies that demonstrates respect for business owners’ time
Clear, easy to understand information about rules and requirements
Fair, consistent and coordinated inspections and enforcement across City agencies
Respectful and professional treatment by a knowledgeable New York City worker with clear identification
Clear guidance and education to help correct issues before penalties are levied, whenever possible
Clear explanations of violations, corrective steps and options to contest or appeal them
Request language interpretation services for inspections and administrative hearings and trials, including pre-trial conferences and settlement negotiations
Provide anonymous feedback about your experience with City government without fear of retaliation

If you have not received service that meets the Bill of Rights, please use the City's feedback tool by choosing "Contact Us." Information sent through the Customer Survey may be shared among City agencies to improve service for business owners.

Do you need assistance with your business? Visit www.nyc.gov/business

Download the Business Owner's Bill of Rights