Calls and Inquiries

Calls

This report is a summary of the total number of calls made to 311 for the last completed month, fiscal year-to-date, and total to date. Calls may or may not convert to an inquiry or service request.

Inquiries

Inquiries are calls where a caller speaks with a 311 representative. These reports show information about inquiries made by New Yorkers when they called 311. See the top ten inquiries for the last completed month and current Fiscal Year-to-date, or click the links below the table to view the all inquiries for the last completed month and Fiscal Year-to-date or compare on a month-by-month basis.