Service Requests

A service request is submitted to a city agency when a 311 inquiry requires further action. These reports provide a summary of the service requests to an agency by Month and Fiscal Year-to-date (FYTD). The reports are grouped by the agency responding to the service request and the request type, and are provided at the Citywide, Community Board, City Council District, Borough, and ZIP Code level.

The Top Service Requests report displays the top 10 SRs for the last completed month and current Fiscal Year-to-date.

• The Full Service Request – Last Completed Month and Fiscal Year-to-Date report allows users to filter results based on Agency, Complaint Type, Geography, and Date. Click on a month or FYTD value to see the trend of the number of service requests for up to four years of data, as well as additional details on the creation and fulfillment of these service requests.
• The Full Service Request – Month-over-Month report displays the number of service requests broken out by month for the current Fiscal Year-to-Date. Use the filters to view results based on Agency, Complaint Type, Geography, and Month.
• The Full Service Request- by Community Board and Month allows users to see and filter all service requests by Community Board and Month.