Office of the Parking Summons Advocate

You have the right to receive timely, courteous, and professional help from the Department of Finance. You have the right to write and speak to a supervisor about poor service. You have the right to an interpreter if you have difficulty speaking or understanding English in your dealings with the Department of Finance.

You have the right to pay only the amount of fines you owe, including interest and penalties. You have the right to expect the Department of Finance to apply your payments correctly. You have the right to receive a bill or statement showing the amount of parking, bus lane, speeding, and red light camera fines, including interest and penalties, that you owe.

You have the right to dispute your summons and present your defense before an impartial hearing officer. You have the right to receive a decision within a reasonable time period. You have the right to receive, in writing, a clear decision explaining the reason for the hearing officer’s determination.

You have the right to appeal the hearing officer’s decision if you disagree with it. You have the right to receive, in writing, a clear decision explaining the reason for the appeal board’s determination.

You have the right to expect that any inquiry, examination, or enforcement action taken by the Department of Finance will follow the law, respect all due process rights, and be no more intrusive than necessary.

You have the right to receive assistance from the Office of the Parking Summons Advocate if you meet its case criteria.

You have the right to a copy of the NYC Parking Summons Recipient Bill of Rights.