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HRA Online Document Resource
HRA Online Document Resource
Due to the COVID-19 pandemic, many DSS and HRA staff have temporarily taken on new roles to help the Agency provide services during this difficult time. This page serves as an online resource for documents, trainings, and other useful information for temporarily reassigned staff which will assist them in performing their new role, and provide them with COVID-19 specific resources.
General Resources
Cash Assistance Procedures
- PB-20-64-ELI REVISION OF CHANGES TO THE CASH ASSISTANCE (CA) APPLICATION AND RECERTIFICATION PROCESS IN THE PAPERLESS OFFICE SYSTEM (POS)/INTRODUCTION OF NEW VOICEMAIL SCRIPT
- PB-20-62-SYS DISABLING OF WMS (WELFARE MANAGEMENT SYSTEM) REASON CODES
- PB-20-60-SYS CA POS RELEASE NOTES VERSION 24.3
- PB-20-57-ELI TREATMENT OF SUPPLEMENTAL LOST WAGES (SLW) PAYMENTS FOR CASH ASSISTANCE (CA), SUPPLEMENTAL NUTRITION ASSITANCE PROGRAM (SNAP) AND HOME ENERGY ASSISTANCE PROGRAM (HEAP)
- CD 20-24 Reminder About Social Security Number Validation
- PB #20-41 EXPIRATION OF FEDERAL PANDEMIC UNEMPLOYMENT COMPENSATION
- CD 20-18 DOCUMENT REQUIREMENTS FOR IMMIGRATION STATUS DURING COVID-19
- CD 20-16 TEMPORARY SUSPENSION OF THE CHILD/TEEN HEALTH PROGRAM ORAL SCRIPT DUE TO THE CORONAVIRUS (COVID-19) PANDEMIC
- PB 20-26 TREATMENT OF FEDERAL PANDEMIC UNEMPLOYMENT COMPENSATION FOR CASH ASSISTANCE, SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM AND HOME ENERGY ASSISTANCE PROGRAM (HEAP)
- PB 20-23 TREATMENT OF ONE-TIME COVID-19 EMERGENCY RELIEF FOR CASH ASSISTANCE (CA), SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) AND HOME ENERGY ASSISTANCE PROGRAM (HEAP)
- PB 20-21 ACCESS HRA CHANGES TO THE ONLINE CASH ASSISTANCE APPLICATION DURING COVID-19
- PB 20-17 COVID-19 INTERIM CASH ASSISTANCE INTERVIEW PROCESS
- FIA-1227 CASH ASSISTANCE (CA) ELIGIBILITY FACTORS AND SUGGESTED DOCUMENTATION GUIDE (DURING COVID-19)
- PB 20-15 CASE PROCESSING CHANGES DUE TO THE CORONAVIRUS (COVID-19)
- PB 20-13 MEETING THE NEEDS OF INDIVIDUALS AND FAMILIES AFFECTED BY THE CORONAVIRUS (COVID-19)
Cash Assistance Training
- CA Interview Module 1
- CA Interview Module 2
- CA Interview Module 3
- CA Interview Module 4
- CA Interview Module 5
- CA Training Resources
SNAP Procedures
- PB-20-59-SYS SNAP POS RELEASE NOTES VERSION 14.3
- PB-20-57-ELI TREATMENT OF SUPPLEMENTAL LOST WAGES (SLW) PAYMENTS FOR CASH ASSISTANCE (CA), SUPPLEMENTAL NUTRITION ASSITANCE PROGRAM (SNAP) AND HOME ENERGY ASSISTANCE PROGRAM (HEAP)
- CD 20-24 Reminder About Social Security Number Validation
- PB #20-41 EXPIRATION OF FEDERAL PANDEMIC UNEMPLOYMENT COMPENSATION
- PB 20-34 SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM RECERTIFICATION PROCESS DUE TO THE CORONAVIRUS (COVID-19) PANDEMIC
- PB 20-26 TREATMENT OF FEDERAL PANDEMIC UNEMPLOYMENT COMPENSATION FOR CASH ASSISTANCE, SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM AND HOME ENERGY ASSISTANCE PROGRAM (HEAP)
- PB 20-45 REVISION TO THE SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) NOTICE OF REQUIRED INTERVIEW (FIA-1152D) AND REMINDER DON'T LOSE YOUR SNAP BENEFITS (FIA-1152E) DURING COVID-19
- PB 20-23 TREATMENT OF ONE-TIME COVID-19 EMERGENCY RELIEF FOR CASH ASSISTANCE (CA), SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) AND HOME ENERGY ASSISTANCE PROGRAM (HEAP)
- FAX FLASH 20-04 DISCONTINUE USE OF WMS RJ CODE H12 DURING COVID-19 EMERGENCY
- PB 20-52-ELI SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) INTERVIEW AND PROCESSING DESK GUIDE DURING THE COVID-19 PANDEMIC
- FIA-1227B EXPEDITED SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) INTERVIEW AND PROCESSING DESK GUIDE DURING THE COVID-19 PANDEMIC
- FIA-1227A SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) DOCUMENTATION GUIDE (COVID-19)
- PB 20-15 CASE PROCESSING CHANGES DUE TO THE CORONAVIRUS (COVID-19)
SNAP Training
ITS Procedures
- SETUP GUIDE
- DSS ITS HARDWARE DISTRIBUTION FAQ
- DSS LAPTOP REPLACEMENT
- DSS LAPTOP SETUP INSTRUCTIONS
- DSS MIFI INSTRUCTIONS
- ITS Knowledge Base
ITS Training
Personnel-Related Documents
- DSS-22 TALKING POINTS FOR PROGRAM AREAS WITH REDEPLOYED STAFF (COVID-19)
- DSS-22a TALKING POINTS FOR PROGRAM AREAS WITH REDEPLOYED CLERICAL STAFF (COVID-19)
HCM Documents
- 2019 NOVEL CORONAVIRUS SAFETY AND HEALTH GUIDANCE FOR NON-HEALTH CARE STAFF (COMMUNICATION)
- BEREAVEMENT LEAVE POLICY (AGENCY PROCEDURE)
- BEREAVEMENT LEAVE PROVISIONS FOR DSS-HRA-DHS STAFF AS IT REALTES TO THE COVID-19 EMERGENCY (COMMUNICATION)
- COMMUTER BENEFITS -TEMPORARY SUSPENSION OF TRANSIT PRODUCT ORDERS (COMMUNICATION)
- COMMUTER BENEFITS -TEMPORARY SUSPENSION OF TRANSIT PRODUCT ORDERS (OPA BULLETIN)
- COPING WITH STRESS DURING INFECTIOUS DISEASE OUTBREAKS AND OTHER IMPORTANT INFORMATION REGARDING COVID-19 (COMMUNICATION)
- COPING WITH STRESS DURING INFECTIOUS DISEASE OUTBREAKS (DOCUMENT)
- COVID-19 SAFETY AND HEALTH GUIDANCE (DOCUMENT)
- COVID-19 GUIDANCE AND SAFETY TIPS (DOCUMENT)
- COVID-19 FACE MASK GUIDANCE (COMMUNICATION)
- COVID-19 FACE MASK GUIDANCE (DOCUMENT)
- COVID-19 STOP THE SPREAD (POSTER)
- COVID-19 WHAT YOU NEED TO KNOW (DOCUMENT)
- COVID-19 COPING WITH STRESS (DOCUMENT)
- EAP FLYER – COVID-19 (FLYER)
- EAP ASSISTANCE REGARDING DOMESTIC VIOLENCE/INTIMATE PARTNER VIOLENCE (COMMUNICATION)
- EAP DOMESTIC VIOLENCE TAKEAWAY (FLYER)
- EAP ASSISTANCE VIA PHONE, TEXT AND VIDEO CHAT (COMMUNICATION)
- EAP IS LISTENING (COMMUNICATION)
- EAP IS LISTENING (FLYER)
- EAP STRESS MANAGEMENT VIDEOS (COMMUNICATION)
- EAP TAKEAWAY – SUPPORT OUR ASIAN COMMUNITY (COMMUNICATION)
- EAP – SUPPORT OUR ASIAN COMMUNITY (POSTER)
- EAP VIDEOS ON STRESS MANAGEMENT (FLYER)
- EAP ON-GOING WEEKLY REMOTE GROUPS (COMMUNICATION)
- EO-746 CONFIDENTIALITY POLICY (AGENCY EXECUTIVE ORDER)
- EMPLOYEE SELF-SERVICE USER GUIDE (FLYER)
- FAMILIES FIRST CORONOVIRUS RESPONSE ACT (FFCRA) (COMMUNICATION)
- FAMILIES FIRST CORONOVIRUS RESPONSE ACT (FFCRA) (POSTER)
- IMPORTANT NOTICE FROM HCM CUSTOMER CARE (COMMUNICATION)
- IMPORTANT PAYROLL UPDATE FOR ALL STAFF (COMMUNICATION)
- LABOR ALLOCATION AND REQUESTING OVERTIME FOR HOURS SPENT ON EMERGENCY COVID-19 ACTIVITIES (COMMUNICATION)
- LABOR ALLOCATION AND REQUESTING OVERTIME FOR HOURS SPENT ON EMERGENCY COVID-19 ACTIVITIES (DSS BULLETIN)
- OFFICE 365 ACCESS FROM INTERNET (INSTRUCTIONS)
- TEMPORARY TELEWORK POLICY (AGENCY PROCEDURE)