Resident Relocation At-a-Glance

Overview: NYCHA’s Resident Relocation Services Department (RRSD) provides relocation and moving services for residents required to temporarily relocate from their apartments due to repairs or the abatement of environmental hazards (lead, mold, or asbestos); major modernization; or emergencies, such as a fire or flood.  Residents do not pay any fees associated with the relocation.    

Relocated residents are provided the following:    

Advance Notice: Reasonable advance notice of the need to relocate will be provided to residents, as necessary.  RRSD will reach out to residents directly to initiate the relocation process.    

What to expect:  

• RRSD contacts resident to complete necessary documentation and conduct an intake and move interview to determine relocation needs. (e.g., reasonable accommodations, etc.).  
• Relocation date is agreed upon; property management and other stakeholders are notified.  
• Resident is relocated to another NYCHA apartment or hotel, as applicable.  
• RRSD collaborates with property management or Healthy Homes to provide resident with necessary   updates on original apartment readiness.  

Resident Support: We provide comprehensive guidance to residents who need to relocate. This includes helping them during the initial interviews, finding comparable NYCHA apartments for them to move into, assisting them with moving preparations, and offering additional support as necessary (e.g., social services referrals).    

Right to Return: Residents have a guaranteed right to return to the same unit or a comparable replacement unit, which may be another apartment in the same building or development. Residents may also be offered the opportunity to remain permanently in their relocation apartment.      

Expenses: NYCHA will cover reasonable expenses for affected residents, including moving expenses (storage when required), any increased housing costs (including utility, phone, cable, internet connection/disconnection/ reconnection and/or transfer fees), and meals and transportation costs for hotel stays only.     

RRSD will help provide the following accommodations to residents:    

Hotels: Residents may be relocated to a hotel for a maximum of two weeks.     

NYCHA Public Housing Apartments: NYCHA may also relocate residents and their authorized household members to a temporary apartment while their original apartment is being rehabilitated.        

 Moving Services:  

• Professional packing and unpacking of resident belongings to the relocation apartment or storage units and back to the original apartment after repairs are complete.  
• Secure and timely transportation of resident belongings to the relocation apartment and back to the original apartment after repairs are complete.    

Resident Reminders:  

• Make sure your family composition is up to date and accurate.  
• Make sure your pets and assistance animals are registered with NYCHA.  
• Make sure your annual recertification is up to date.  
• Return your apartment keys to management immediately after your move to the temporary apartment.  

RRSD aims to ensure a seamless relocation process!     

For more information, please contact RRSD and ask to speak to your Borough Coordinator. RRSD Office: (212) 306-3057. RRSD Email: rrsd@nycha.nyc.gov