OPA Customer Service

OPA does not offer walk-in customer service.
If you have a customer service request, please call:

212-669-8555
Monday - Friday
8:00AM - 5:30PM 

This customer service line can help you with the folowing requests:

• Ordered Deduction
• Commuter Benefit Program Inquiries
• Check Replacement Documents
• Union Service Unit Documents
• FICA Refund Consent Forms
• Beneficiary Services Documents
• Prior Year Duplicate W-2 Forms

OPA customer service representatives cannot help you with personal pay or time and leave issues. Please address these issues with your agency human resources or timekeeping offices.

The documents can also be mailed to the applicable unit of FISA-OPA at:

FISA-OPA
5 Manhattan West, 4th Floor
New York, NY 10001-2633