Grievance Committee

The Grievance Committee is a Support Committee of the NYC Continuum of Care (CoC). This committee reviews all grievances submitted to the NYC CoC and recommends appropriate course of actions.

Co-Chairs Contact Information

Co-Chairs to be selected.

Membership Information

Committee membership includes individuals with expertise in CoC grants, the CoC Program, and NYC CoC operations. Members of the Grievance Committee are expected to commit to a term of two years. Members must recuse themselves from the process if a grievance involves a matter in which they find themselves in conflict. Grievance Committee members are required to fill out a Conflict of Interest attestation at the start of their tenure.

Meeting Information

The Grievance Committee will meet as needed to review grievances that have been filed. If no grievances are filed, the Committee must still meet at least once per CoC year.

Process of Submitting a Grievance

The NYC CoC defines grievance as a “cause for complaint or protest.” Grievances may be filed in response to decisions made by the NYC CoC (e.g.: policy adoption, NOFA ranking priority decision, or Steering Committee election results that is believed to have been influenced by perceived bias).

A grievance may be filed with the Continuum using the pdf form attached titled, Grievance Letter. Due to the COVID-19 pandemic, Grievance forms must be submitted to the NYC CoC email, nycccoc@dss.nyc.gov, and include “GRIEVANCE_Date of submission (mm/dd/yyyy)” in the subject line of the email.

Grievance Review Process

The Grievance Committee reviews all grievances submitted to the NYC CoC and recommends appropriate course of actions. Following the review of CoC-related grievances, the Committee recommends an appropriate course of action to resolve the matter to the Steering Committee Co-Chairs. Steering Committee Co-Chairs then review the grievance and accompanying recommendation and render a final, binding decision. Such decisions will be made within 60 business days of the filing date. Co-Chairs must recuse themselves from the process if a grievance involves a matter in which they find themselves in conflict.

Grievances related to CoC-funded housing or services (in contrast to the CoC as the subejct) will be redirected to the agency in question for resolution. If a non-CoC related grievance is filed with the CoC, the Grievance Committee shall immediately refer the grievant to the relevant entity for resolution. This referral will take place within 10-14 business days of the Committees’ initial review.