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NYC TAP
NYC Tenant Access Portal (TAP)
The Tenant Access Portal (NYC TAP) offers a convenient way for tenants and their representatives to manage and access information about Rent Freeze benefits online.
- Apply for and renew the Rent Freeze Program online
- Access benefit information and application status
- Update household member information
- Update tenant representative information
You can register for NYC TAP with your NYC.ID, or through a social media account. The following guides may be helpful if you have any questions.
We also have guides available for tenant representatives:
- NYC TAP User Guide - for tenant representatives
- How to Apply for Rent Freeze Benefits on NYC TAP - for tenant representatives
While we encourage you to use NYC TAP, you can continue to submit your Rent Freeze documents by mail if you prefer to do so. Your benefit will not be affected if you choose not to register for NYC TAP. The Department of Finance will continue to send you important information by mail, including when and how to renew your benefit.